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Female, 40 years, born on 4 May 1985
Moscow, not willing to relocate, prepared for occasional business trips
Logistics/customer service specialist
Specializations:
- Sales manager, account manager
Employment type: full time, part time, project work/one-time assignment
Work experience 22 years 7 months
November 2024 — currently
1 year 6 months
Mercury moda LLC
Moscow, www.tsum.ru
Retail... Show more
Master data specialist
Order management: sales orders creation, checking, EAN base management;
Assortment base management: uploading new articles into the system, verification data accuracy, tracking article format correctness.
Standardisation process: development and modification of procedures and regulations for entering and modifying master data
Checking documents attributes: articles, compositions, prices etc.
Analysis and preparation of materials for procurement and category management departments.
Work in the company's internal program Axapta;
Setting tasks for developers to update and refine the system;
Import invoices check;
October 2022 — June 2024
1 year 9 months
Moscow
Retail... Show more
Logistics specialist
- coordinating orders picking at the warehouse
- ordering transport for wholesale partners and retail stores, work with marketplaces
- solving deliveries issues;
- analyzing and optimizing logistics costs;
- setting up new processes in logistics
November 2021 — September 2022
11 months
Russia, www.nike.com
Retail... Show more
Distribution lead (local DC)
- participation in stock inventory check;
- coordinating orders processing within agreed KPI's;
- orders prioritization;
- participation in project of moving the warehouse to the new WMS system;
- calculating KPIs completion;
June 2021 — October 2021
5 months
Russia, www.nike.com
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Distribution lead (work with 3PL provider)
- Healthy stock management. Stock capacity optimization.
- Participation in e-waybill implementation.
- Tracking local DC operational process: orders/reverse maintenance, KPIs calculation, operational issues tracking
- Revising the tariffs and agreements.
- Samples delivery and tracking;
March 2020 — June 2021
1 year 4 months
Russia, www.nike.com
Retail... Show more
Marketplace operations lead
New supply chain projects development
Processes setup for new project
Order book management for Key customers
Reports optimisation (VBA)
Order management policies compliance
Inventory management
Datamatrix implementation - participation in project
January 2018 — March 2020
2 years 3 months
Russia, www.nike.com
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Account operations specialist
- Planning deliveries of Key accounts;
- Forecasting deliveries and possible production issues;
- Reporting;
- Providing needed information within the organization internally;
- Launch product maintenance;
- Calculating deliveries KPI's for customers;
September 2009 — December 2017
8 years 4 months
Russia, www.nike.com
Retail... Show more
Customer service specialist
- Order management, coordination of shipments,
- Maintain delivery performance and ensure orders are shipped on time according to the agreed KPI’s;
- Proactive communication with customers to maintain customer's issues;
Reporting;
Business analyst back-up: forecasting of shipments, deliveries, production issues;
July 2006 — September 2009
3 years 3 months
Retail... Show more
AR specialist
Customer's Portfolio Management:
- Performance of customer telephone calls regarding overdue repayment (on daily basis);
- Setting up action plans to recover customers’ overdue;
- Participation in meetings with customers;
- Customer's stores visiting in cooperation with sales department;
- Participation in meetings with sales (on weekly basis), logistics, customer service and other departments in case of need;
- Preparing and tracking payment plans;
- Calculation and issuance penalties for overdue, storage and product refusals;
- Calculation of retro discounts, additional discounts;
- Preparation and collection of Acts of Balance Reconciliation (quarterly);
- Claims solving;
- Collecting general information about customer's performance (diversity of business, plans of development, financial situation, reason of past due, possibility of external investments e.t.c);
Order Management:
- Communication with customers and other departments regarding order management (collection of priority orders to release, tracking information about cancellations, autocancellations, orders transfers, re-sell and e.t.c);
- Credit release report preparation (ad hoc requests);
- Performance of Credit control on local warehouse over prepayment customers (daily);
Reporting:
- Cash flow forecast;
- Forecast of Retro discount payment;
- Retro discount accrual calculation;
- Penalties accrual calculation;
- Top overdue customers report (monthly);
- Top customers with largest amounts of orders on Credit block;
- Credit limit review (every fiscal year);
- Bad debt provision;
- Customer's scorecard calculation;
Control over customer’s documentation:
- Participation in process of tracking customers contracts and security documents submission;
- Expiration of the security documents report monitoring and giving customers notice in case of documents are not timely provided;
- Collection and tracking POAs expiration;
- Providing customers with needed information regarding security documents requirements (promissory notes, bank guarantees, pledge registration, contract of guarantee).
February 2004 — June 2006
2 years 5 months
Prodsnab LLC
Accountant
Responsible for basic accounting functions:
- Coordinated distribution of invoices and classified transactions;
- Provided reconciliations with suppliers;
- Maintainance of the fixed asset inventory system;
- Payment orders creation.
November 2002 — June 2003
8 months
Prodsnab LLC
courier
delivery of documentation
Skills
Skill proficiency levels
Driving experience
Own car
Driver's license category BAbout me
Advanced user of PC: MS Office (Excel, Word, Power point, Access), 1C, SAP, BW SAP, Garant, Kosultant plus;
Driving licence category "B".
Courses: VBA Macro creation (Specialist); Business English - English first
Higher education
2008
Higher education
All-Russian financial-economic insitute
Management&Marketing / Government management, Diploma
Languages
Tests, examinations
2005
Basic English Skills
Moscow academy of labour-market and information technologies, certificate
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter
