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Female, 40 years, born on 4 May 1985

Moscow, not willing to relocate, prepared for occasional business trips

Logistics/customer service specialist

Specializations:
  • Sales manager, account manager

Employment type: full time, part time, project work/one-time assignment

Work experience 22 years 7 months

November 2024currently
1 year 6 months
Mercury moda LLC

Moscow, www.tsum.ru

Retail... Show more

Master data specialist
Order management: sales orders creation, checking, EAN base management; Assortment base management: uploading new articles into the system, verification data accuracy, tracking article format correctness. Standardisation process: development and modification of procedures and regulations for entering and modifying master data Checking documents attributes: articles, compositions, prices etc. Analysis and preparation of materials for procurement and category management departments. Work in the company's internal program Axapta; Setting tasks for developers to update and refine the system; Import invoices check;
October 2022June 2024
1 year 9 months

Moscow

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Logistics specialist
- coordinating orders picking at the warehouse - ordering transport for wholesale partners and retail stores, work with marketplaces - solving deliveries issues; - analyzing and optimizing logistics costs; - setting up new processes in logistics
November 2021September 2022
11 months

Russia, www.nike.com

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Distribution lead (local DC)
- participation in stock inventory check; - coordinating orders processing within agreed KPI's; - orders prioritization; - participation in project of moving the warehouse to the new WMS system; - calculating KPIs completion;
June 2021October 2021
5 months

Russia, www.nike.com

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Distribution lead (work with 3PL provider)
- Healthy stock management. Stock capacity optimization. - Participation in e-waybill implementation. - Tracking local DC operational process: orders/reverse maintenance, KPIs calculation, operational issues tracking - Revising the tariffs and agreements. - Samples delivery and tracking;
March 2020June 2021
1 year 4 months

Russia, www.nike.com

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Marketplace operations lead
New supply chain projects development Processes setup for new project Order book management for Key customers Reports optimisation (VBA) Order management policies compliance Inventory management Datamatrix implementation - participation in project
January 2018March 2020
2 years 3 months

Russia, www.nike.com

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Account operations specialist
- Planning deliveries of Key accounts; - Forecasting deliveries and possible production issues; - Reporting; - Providing needed information within the organization internally; - Launch product maintenance; - Calculating deliveries KPI's for customers;
September 2009December 2017
8 years 4 months

Russia, www.nike.com

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Customer service specialist
- Order management, coordination of shipments, - Maintain delivery performance and ensure orders are shipped on time according to the agreed KPI’s; - Proactive communication with customers to maintain customer's issues; Reporting; Business analyst back-up: forecasting of shipments, deliveries, production issues;
July 2006September 2009
3 years 3 months

www.nike.com

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AR specialist
Customer's Portfolio Management: - Performance of customer telephone calls regarding overdue repayment (on daily basis); - Setting up action plans to recover customers’ overdue; - Participation in meetings with customers; - Customer's stores visiting in cooperation with sales department; - Participation in meetings with sales (on weekly basis), logistics, customer service and other departments in case of need; - Preparing and tracking payment plans; - Calculation and issuance penalties for overdue, storage and product refusals; - Calculation of retro discounts, additional discounts; - Preparation and collection of Acts of Balance Reconciliation (quarterly); - Claims solving; - Collecting general information about customer's performance (diversity of business, plans of development, financial situation, reason of past due, possibility of external investments e.t.c); Order Management: - Communication with customers and other departments regarding order management (collection of priority orders to release, tracking information about cancellations, autocancellations, orders transfers, re-sell and e.t.c); - Credit release report preparation (ad hoc requests); - Performance of Credit control on local warehouse over prepayment customers (daily); Reporting: - Cash flow forecast; - Forecast of Retro discount payment; - Retro discount accrual calculation; - Penalties accrual calculation; - Top overdue customers report (monthly); - Top customers with largest amounts of orders on Credit block; - Credit limit review (every fiscal year); - Bad debt provision; - Customer's scorecard calculation; Control over customer’s documentation: - Participation in process of tracking customers contracts and security documents submission; - Expiration of the security documents report monitoring and giving customers notice in case of documents are not timely provided; - Collection and tracking POAs expiration; - Providing customers with needed information regarding security documents requirements (promissory notes, bank guarantees, pledge registration, contract of guarantee).
February 2004June 2006
2 years 5 months
Prodsnab LLC
Accountant
Responsible for basic accounting functions: - Coordinated distribution of invoices and classified transactions; - Provided reconciliations with suppliers; - Maintainance of the fixed asset inventory system; - Payment orders creation.
November 2002June 2003
8 months
Prodsnab LLC
courier
delivery of documentation

Skills

Skill proficiency levels
Работоспособность
MS Excel
VBA
MS PowerPoint
Управление проектами
Анализ данных
MS Outlook
Аналитическое мышление
Работа в команде

Driving experience

Own car

Driver's license category B

About me

Advanced user of PC: MS Office (Excel, Word, Power point, Access), 1C, SAP, BW SAP, Garant, Kosultant plus; Driving licence category "B". Courses: VBA Macro creation (Specialist); Business English - English first

Higher education

2008
Higher education
All-Russian financial-economic insitute
Management&Marketing / Government management, Diploma

Languages

Russian — Native

English — B2 — Upper Intermediate

Tests, examinations

2005
Basic English Skills
Moscow academy of labour-market and information technologies, certificate

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter