Deliver Customer Service: Order Management process, Support shipment process from the moment of order receipt to shipment of the order from the warehouse; Manage Customer Collaboration based on Trade terms agreement; Participate in negotiation with national accounts; Responcible for Invoice accuracy, CFR management. Implemented new tool for Specialists to manage low stock skus. Developed internal procedures. Overdue Management Claims processing management Electronic document flow implementation Customers contracts negotiations, problem solving Internal Audit process checking, working with external auditors.

Management of logistic process for Moscow distributors Monthly volume planning by sku. order negotiations with customers, checking and placement with CS order specialists Sell in management by sku with distributors. promoplanning Management of logistics projects

Baby care supply and initiative planning in Russia, Ukraine and Belarus: Monitoring of inventory/sales situation, close cooperation with plants regarding critical skus, urgent orders etc; Placing orders with suppliers, Control of order’s fulfillments Close cooperation with Marketing, Sales Dpt, Head office, Plants in order to plan and execute different initiatives, projects, launch-relaunch activities, analysis of slowly moving goods, initiating meetings on their faster moving out Cooperation with Transport group, Customer Service group in order to provide the best service and product availability Preparation of different reports, analysis Main Projects: Downcount (Hard pipo) execution on the whole sub-line Promo-menu: planning and execution of manipulations ( Bundling, stickering) Back –up planning

Materials planning for merchandise in securing optimum stock coverage and in handling relations with the suppliers. Close cooperation and communication with marketing and sales function for determination of future procurement needs Monthly planning of materials supply of products in accordance with company’s principles and procedures, which include: Previous month sales analysis, stock analysis Routine monitoring of inventory/sales situation, participation in the preparation of forecast for products Placing orders with suppliers Control of order’s fulfillments Providing short/long-term demand evolution, statistics Communication with marketing & local production rg. launch-relaunch activity, analysis of company’s performance vs. expectation; analysis of slowly moving goods, initiating meetings on their faster moving out Preparation of different reports

Project requests handling, commersial offer preparation, project organisation, leading of all project process, contacting with all involved agents,shipper and consignee, consulting etc.

Quiting the rates for intermodal container transportation,organising the whole process of transportation from shipper to the customer ( working with agents:see carriage, rail way, auto tracking), invoiceing, internal sales and other.

Going through negotiations with new clients, preparing new contracts, draft additions and amendments to the existing contracts; maintaining and supporting new contracts database, market review, other; . In addition drafting letters, preparing presentations and organising meetings for Vice-President.

Taking part in audit projects as a specialist on internal control systems. I described business processes (sales, revenue), tested internal controls over these processes and also general computer control and as a result of my work prepared the conclusion for auditors over the scope they needed to test.

Client consulting, selling tours, processing client’s documents for visas, preparation auxiliary documents for tour leaders, creation different analytical tables, tour calculation, writing articles for a catalogue, business trip as a tour leader of 210 tourists (2 weeks), other.