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Female, 37 years, born on 15 April 1989
Malaysia, not willing to relocate, prepared for business trips
Sales and CS Manager, Teacher, Translator and Writer with English, Spanish and Russian
Specializations:
- Sales manager, account manager
- Interpreter
Employment type: full time, part time, project work/one-time assignment
Work experience 13 years 7 months
May 2023 — currently
3 years 1 month
KORU GLOBAL SDN BHD
International Sales Manager
• Working and developing International markets - USA, Canada, Latin America region, Europe
• Taking ownership of the entire B2B sales lifecycle from lead first contact to deal closure and up to the account management of Doctors, Clinics, Wholesalers, Distributors
• Fostering long-term, strategic relationships with existing clients, serving as their trusted advisor, assisting with specifications, protocols, and any related information
• Gathering regular feedback, resolving concerns, and identifying opportunities for upselling
• Being the key person when dealing with product registration processes, signing distribution or private labeling contracts
• Developing compelling sales pitches tailored to address specific client challenges and objectives
• Representing the company in International Exhibitions and building new long-term connections with new and existing clients
• Increasing the company's revenue and expanding the market
April 2019 — currently
7 years 2 months
La escuela de la lengua española La Casita, English Discussions school
English and Spanish Teacher (On-Line and Off-Line), Speaking Club instructor
• Utilizing a variety of online and offline tools and resources to ensure students’ holistic language development
• Elaborating diverse instructional materials to use during the class
• Creating engaging and positive atmosphere and a finding personal approach to each student
• Collaborating with colleagues and management regarding instruction, attendance, and evaluations
• Maintaining students' performance, communicating progress, and implementing the personal growth plan
• Participating in professional development opportunities and developing an online community of teachers and students
• Arranging the Speaking Clubs and other extracurricular activities for students
• Fostering and upholding core values and a supportive environment, whether it's in a workplace, school, or Speaking Club community
October 2022 — June 2023
9 months
AnyClass - EdTech company, lifestyle courses
International Sales Account Manager
• Building and optimizing sales related procedures in EdTech beauty company in Latin America
• Dealing with incoming requests for an international beauty product
• Processing orders from Instagram Direct/Comments, WhatsApp, email
• Providing the primary information, advising the client on the product
• Primary support for existing users of the platform
• Dealing with invoices and sales promotion
• Completing any required daily reports
December 2020 — May 2022
1 year 6 months
Educational Institutions... Show more
Customer Success Manager and Account Manager
• Startup project in EdTech in education sector
• Establishing effective and long-term relationships with existing clients and international partners (USA, Canada and UK)
• Active communication with school representatives and the teachers regarding lessons, homework, issue resolution
• Working with numerous spreadsheets and programs (Amocrm, Zendesk, school platforms, etc.)
• Building and improving customer success experience (cooperation with a remote call center, involving third-party partners)
• Assisting HR department with hiring and training new accounts, arranging the onboarding process
• Supporting and implementing different initiatives to improve the product
September 2016 — February 2020
3 years 6 months
Norwegian Cruise Line
International Guest Services
• Assisting all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groups and individual guests with their special needs in order to provide a first class cruise experience
• Working in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests
• Assisting at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary
• Available to act as translator for non-English speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, Senior management, Customs officers
• Coordinating announcements and the translation/printing of any necessary documents into the required languages relative to the non-English-speaking guest ratio on board each cruise
April 2015 — June 2016
1 year 3 months
Compañía Guatemalteca de Niquel, El Estor Izabal, Guatemala
Metallurgy, Metalwork... Show more
Business Assistant / Translator
• Working with the President of the company and CEO, VIP clients and governmental structures
• Written and verbal translation for executives CEO and the President of the company (English, Spanish and Russian)
• Administrative organization and support for managers
• Simultaneous translation of conferences, meetings, translation at site Spanish – English - Russian
• Translating documents in a timely and accurate manner including but not limited to contracts, agreements, protocols etc
• Undertaking any other appropriate duties as required
• Completing with company policies and procedures
March 2013 — September 2014
1 year 7 months
Royal Caribbean International
Public Services... Show more
Senior Guest Services Officer
• Providing all services of the Guest Services desk; including, but not limited to: tracing missing luggage, baby-sitting arrangements, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements
• Enhancing department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Providing cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveller’s checks or exchanging foreign currencies
• Assisting guests during boarding and departure process, including establishing on board credit, selling and printing Explorations! Tickets and closing of guest accounts
• Assisting guests with regard to tour sales, refunds, complaints, and general port and ship information
March 2012 — February 2013
1 year
News channel Russia Today. Spanish department
Moscow
Media, Marketing, Advertising, PR, Design, Production... Show more
Producer
• Continuously gathering, evaluating, writing and assembling stories into newscast form
• Responsible for story selection and editorial content
• Overseeing all the news stories for accuracy, fairness and grammar
• Writing news stories, selecting footage to include in broadcasts and reviewing sound bites in order to ensure smooth composition and flow of the news
• Dealing with breaking news
Skills
Skill proficiency levels
About me
Among additional activities, you can find:
• Working as on-line and offline tutor of English and Spanish language (5 years)
• Arranging on-line and offline Speaking Clubs in English (3 years)
• Working as an English and Spanish writer for EdTech and Financial projects (2 years)
• Worked as event coordinator during World Cup 2018 in Russia with VIP guests
• Finished Spanish language course in private school in Madrid, 2011
• Participated as event coordinator in start-up meetings and conferences
Higher education
2011
Higher education
Institute of Spanish and English Linguistic and International tourism, Translation and Translation Studies
2011
Higher education
Journalism on Radio and Television, Journalism
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter
