Responsibilities: - implementing of the planning system; - controlling of the staff; - managing of the spare parts department (controlling orders and delivery time); - daily monitoring of the key performance indicators (profit, losses, timing); - making daily reports for head office (vehicles for rent, vehicles in repair, fuel report and etc.,); - tracking of the equipment condition; - working with corporate customers (airport companies); - preparing of the accountant documents; - interacting with company representatives (TLD, Mallaghan, Zodiac and etc.,). Main achievements: Increasing the average check and decreasing repair time.

Responsibilities: - managing of the workers team (more than 30 people); - controlling of the staff; - managing of the warranty department at this area; - daily monitoring of the key performance indicators (NPS, VOC, MS, PC); - maintaining of the service promotions and special offers from «Renault Russia»; - developing of aftersales standards, regulated by Renault group; - keeping «Renault» standards on the level that allow to receive bonuses from the Manufacturer; - tracking of the equipment condition; - working with corporate customers (banks, leasing companies and government agencies); - launching a new program of delivery cars for service from corporate customers. Main achievements: Initially, the company had a lot of problems with the warranty department. It was debt and a lot of unfinished deals. The debt has decreased since December. There are only two warranty claims from that period. The company received green warranty rating.

Responsibilities: - managing of the body shop and work shop (workers team about 30 people); - working with the insurance companies (negotiating, making of the contracts, controlling of the receivables); - controlling of the staff (mechanics, painters, colorists, service-advisors ); - planning coordination and execution of the Department's budget; - developing of the personnel motivation system; - monitoring the quality of service and handling with customer complaints; - supporting of the service promotions and special offers from "Renault Russia" and "Nissan Motors Russia"; - developing of aftersales standards, regulations for Nissan and Renault; - collaborating with government structures (representation of company interests on electronic trading platforms, "Vneshekonom Bank", "VTB Bank", "Mosvodokanal" became clients of the company in that period); - controlling of the use, conducting of the inventories, working with special equipment. Main achievements: - successful implementing the system for the quality control of completed work; - organizing tenders between suppliers of the refinishing materials; - I have positive experience in creating of the accounting system for refinish materials; - I can choose the best quality and reasonable price; - I can work instead of colorist; - trading margin of the refinish materials has increased four times during that period; - I had experience of taking part in creating of the program tracking vehicles in the repairing process; - introducing of the estimate system for production personnel; - company has increased sales of spare parts and additional equipment through the service by increasing the average check.

Responsibilities: - managing of the body shop. The company was official dealer "Kia" in the past; - correcting the quantity of the vehicles which was recorded in program for one working day; - selecting of necessary staff and certification of them; - reducing of the repair time and increasing of the average check; - creating new system of the quality control ; - working with the insurance companies (negotiating, making of the contracts, controlling of receivables); - changing the body shop storage; - collaborating with "Audatex"(AudaPad Web). It was first attempt to get of the agreements on this platform. Main achievements: Unfortunately, I didn't have time for such a short period of time to achieve all my goals, but I did what I could: 1) All the cars that were in the approval stages or waiting repair were made and issued; 2) Customers complains have being dismantled and in each case has being found acceptable solution to both sides; 3) In stock of the refinish materials discovered shortage, which generated before I had came to this position. After my intervention, the shortage has been eliminated; 4) At the time of my resignation in the body shop there were only 6 cars in status "Waiting for parts". In my opinion the main problem of this company was successfully solved.

Responsibilities: - managing of the body shop team (all my team was 9 workers); - planning work time for the staff; - planning of the painting cycles in the painting chamber; - distributing of the work in the body shop; - controlling quality and timing of the work processes at the intermediate stages of the repair; - returning vehicles after repairing; - vechicle defecting and filling of the special sheets for further approval hidden damage and increasing repair effects and company profits; - controlling of the spending paint and consumables body shop in the repair process; - filling program for the time control of the operations, it called "Worksheet"; - receiving and checking spare parts and refinish materials. Main achievements: In "Major" company all processes were strictly regulated. The software was structured work of the body shop staff. After a certain period of time, I have learned to think structurally. The main achievement from working in "Major auto" - it's an experience that I'm using at my work now.

Responsibilities: - selling of spare parts, accessories and optional equipment for the new vehicles; - working with customers, revealing their needs; - defining of the original numbers of spare parts using of the Electronic Parts Catalogs: Mazda, Toyota, Ford, Land Rover, Chrysler, Rover, Renault, Volvo, BMW; - conducting annual inventory; - supporting wholesale buyers, processing of the requests, creating orders, controlling payments and shipments; - searching and purchasing of spare parts from other suppliers; - preparing and protecting of annual sales plan. Main achievements: The increased level of the sales more than two times wasn’t my own achievement, because the growth of the market was more significant than two times in those years. I got promotion in this area and became a senior manager.