•Acted as key contact for client queries. •Served as support sale manager: build and manage relationships with clients, implemented the project delivery strategy (all medical equipment/materials to 90 hospitals in 11 countries), and operational excellence. •Managed 30 accounts e-commerce: manage a sales portfolio, meeting customers' expectations, acting as a liaison between clients and internal departments, updated knowledge about the service provided, solutions presentation. •Boosted customer satisfaction level by 2 times by analyzing the average errors made in the project processes and implementing improvements (educational videos, customer service templates saving 5 hours weekly) with an international team. •Negationted projects, prices, deadlines with China, European countries,India and USA. •Doubled customer retention and got positive client’s feedback, increasing the revenue by 500k EUR, as a result of completing 40 projects on time.

•Managed overall planning of 10 special events and workshops: (including planning, logistics, budgeting, sponsorships, promotion) which were attended by noted political dignitaries and media representatives. • Collected, processed, analyzed, and verified the accuracy of data submitted during political analyses and identified trends. •Describe 20 project processes in post-conflict countries, by organizing information about best practices and collect introductory information about processes. • Received positive feedback from all project stakeholders, after carrying out its practical and logistical organization and by building trusting relationships. •Assisted the project management process in the conflict zones: quality control, stakeholders engagement plan, financial monitoring plan, risk assessment, project scenarios, political analysis, communication with international stakeholders. etc. Reduced the workload of colleagues by 30%, by organizing meetings/workshops, 40 international projects, and by editing documents (writing proposals, presentations, in 3 languages under pressure and within tight deadlines. It allowed my team to get the budget for future projects and achieved the semi-annual KPIs.

• Negotiated with multiple partners and edited media materials in order to publish more than 100 press releases in English and Russian. •Initiated, planned, and organized an accelerator launch in the investment fund, by analyzing market trends the fund's challenges. The model would allow the reviewing of more than 500 projects and approved investment in 20-30% of them. Fund was named the most active and efficient in the market that year. •Start-ups selection for financing: return on investments analysis, legal due diligence, negotiating.

Proactively assisted the PWC investment team: analyzed the strategy of companies and helped in projects related to strategic problem-solving tasks, support senior management in strategic presentations. Shared knowledge with colleagues.