• Implementation of the plan for the installation of monitoring systems and security complexes. • Organization of the smooth operation of the installation centers, and system monitoring centers • Enforcement of contracts for government agencies (installation of monitoring and additional equipment) • Development of regional installation centers for security systems for road transport • Implementation of new security systems developed by the technical department • Control over the work of the client department, analytics of customer satisfaction. • Expansion of the service department by recruiting and training new technical staff.

01.2017 - 12.2020 • Improving the quality of service and customer satisfaction by introducing group standards and optimizing the internal processes of dealerships • Development and updating of the content of consulting programs in accordance with the strategy of the concern and taking into account local specifics. • Conducting consulting projects on after-sales service topics (Internal business processes, repair processes, B&P) • Assessment and identification of potential for the development of dealers in the field of after-sales service • Regular visits to dealerships, communication with dealers and company specialists in order to provide information and solve tasks. • Conducting audits within the framework of agreed projects to monitor the effectiveness of implementation 07.2012 - 01.2017 Area Manager of development the dealer network • Support for the construction of new dealerships and architectural supervision. • Conducting work consultations on the organization of the structure and work processes in the service area • Control over the implementation of dealer standards, incl. for the purchase of special equipment and special tools • Advising staff on the work processes of new dealerships • Implementation and control of work processes according to the requirements of Daimler AG • Development and implementation of after-sales service standards for Mercedes-Benz RUS • Management of dealerships based on established service indicators • Negotiating with the management of dealerships (CEO, head of service) in order to develop measures to increase turnover, profitability of the enterprise in the after-sales service sector • Conducting regular audits. 02.2009 - 07.2012 Area Manager After Sales • Supervising the dealer network of after-sales service (regular business trips) • Evaluation of the efficiency of dealerships, analysis of the main KPIs of the dealer, development and implementation of measures to improve the efficiency of dealerships. • Monitoring compliance with quality standards for after-sales service of dealerships. • Analysis and optimization of internal business processes of dealerships • Implementation of an after-sales service strategy according to Daimler AG headquarters standards • Participation and preparation of dealer events (conferences, meetings with dealer associations, etc.) • Regular meetings with suppliers and other events. • Preparation of reports.

• Development and implementation of a training program for technical personnel and managers of dealerships • Planning of trainings taking into account the needs of the dealer network. • Organization and implementation of testing of technical consultants of dealerships. • Training at the Technical Academy in Turin (Italy) • Training at the training center SsangYong (Korea) • Training of local technical trainers, Technical advisor • Organization of technical support for the dealer network Fiat and SsangYong. • Solving complex technical problems at dealers. • Regular business trips to Italy and Korea (Negotiating and solving technical problems) • Communication with technical calves in factories in Korea and Italy. • Representative of the manufacturer's company as a technical expert.

• Preparation, organization, control and delivery of trainings on Peugeot products and standards • Organization of customer service • Adaptation of training programs from the central office of Peugeot to the conditions of the local training center • Searching / organizing the work of external providers for services related to techno-commercial training • Conducting technical trainings • Organization and implementation of testing of technical consultants of dealers • Business contacts in technical departments of dealers and technical department in the central office of the company • Technical support of network dealers • Regular training in France • International certificate of technical trainer

• 1 year training in Germany at the headquarters of BASF Coatings AG • Internship at Daimler Chrysler factories in the cities of Rastatt, Sindelfingen (Germany) • Internship at Ford factories in Saarlouis, Germany, and Vsevolzhsk • Work at the General Motors plant in Togliatti • Specialisation: cataphoresis coating, paint and varnish coatings and car enamels • Experience in launching the RENAULT-AVTOFRAMOS paint shop in Moscow. • Organization of the technological process, work with clients. • Close cooperation with Henkel, 3M, EISENMANN, COMAO, Koch, DURR Rhodia and many others. • Technical correspondence in English.

• Development and design of molds for injection molding machines, subsequently manufacturing of plastic parts by casting. • Programs AUTOCAD, CATIA. • Work at a stereolithographic station, 3D modeling. • Making molds by applying cermets. • Worked as part of the team for the development of the interior of the car " LADA KALINA"