- Efficient organizational and informational support of academic activities; - Contributing to implementation of academic programmes before start of the semester/year; - Organizational support of implementation of academic programmes during academic year; - Contributing to monthly tracking of teaching load of visiting lecturers; - Arranging assessment activities; - Arranging Programme Committee Meetings; - Arranging student surveys; - Managing assistants’ work; - Arranging and monitoring of tracking academic progress and attendance among the students; - Prompt and effective liaisons with students and tutors regarding current academic issues; - Arranging reports regarding enrollment (regularly and on request); - Written and personal consulting regarding enrollment and academic process; - Participation in activities related to promotion of the School’s academic programmes; - Participation in resolving disputes/conflicts; - Interactions with the academic staff of corresponding programmes in scheduling and coordinating classroom availability; - Contribution to the orientation of new tutors in the School; - Contributing to the process of signing agreements and contracts with the students, assisting to control over payments of tuition fees; - Arranging and monitoring of maintaining databases and documentation regarding academic programmes; - Regular and timely tracking of student cohorts; - Preparation of statistical data regarding corresponding programmes (regularly and on demand);

- Providing English lessons for Beginner students; - Preparing and conducting trainings for new employees (account managers); - Managing and helping new employees; - Creating Individual Study Plans for students - Organising and holding events for clients (in English); - Handling all non-technical issues and coordinating them with Centre Director and Director of Studies; - Conducting presentations on a product for new costumers weekly (in Russian and in English); - Life Club and workshop events booking and coordination; - Conducting Oral Placement Tests for new students; - Making monthly phone coaching call to all students and editing in system, storing data base; - Prompt and effective liaisons with Academic Department and Sales Department regarding current academic and non-academic issues; - Working with course consultants to handle direct leads in a professional and efficient way; - Participation in resolving disputes/conflicts; - Handling basic technical issues and defects in centre and helping to communicate with relevant departments on serious issues (Central IT); - Quality assurance; - Sales (Programme retention, working with current students); - Working with refunds

- Handeling all non-technical issues and coordinating them with Centre Director and Director of Studies; - Conducting presentations on a product for new costumers weekly (in Russian and in English); - Life Club and workshop events booking and coordination; - Conducting Oral Placement Tests for new students; - Making monthly phone coaching call to all students and editing in system; - Creating Individual Study Plans for students; - Prompt and effective liaisons with Academic Department and Sales Department regarding current academic and non-academic issues; - Working with course consultants to handle direct leads in a professional and efficient way; - Participation in resolving disputes/conflicts; - Handling basic technical issues and defects in centre and helping to communicate with relevant departments on serious issues (Central IT) - Quality assurance - Sales (Programme retention, working with current students) - Working with refunds

- Supporting in planning, organising and managing events; - Devising and maintaining office systems, including data management and filing; - Meeting and greeting visitors at all levels of seniority; - Dealing with incoming email, faxes and post, often corresponding on behalf of the manager; - Sorting and distributing incoming post and organising and sending outgoing post; - Organising and storing paperwork, documents and computer-based information; - Answering calls and handling queries; - VISA support for employees and principal; - Liaising with staff, clients; - Writing agendas, minutes, reports and newsletters; - Sourcing and ordering stationery and office equipment; - Chief casher responsibilities: receiving payment by cash, credit cards, vouchers, or automatic debits; checking daily cash accounts; guiding and solving quests' queries; maintaining monthly, weekly and daily reports.

- Receiving calls and handling queries; - Meeting and greeting visitors at all levels of seniority; - Liaising with staff and clients; - Supporting in planning, organising and managing events; - Conducting research on the Internet; - Writing minutes, reports and newsletters; - Devising and maintaining office systems, including data management and filing; - Dealing with incoming emails, faxes and post, often corresponding on behalf of the manager; - Organising and storing paperwork, documents and computer-based information; - Casher responsibilities: receiving payment by cash, credit cards, vouchers, or automatic debits; checking daily cash accounts; guiding and solving quests' queries; maintaining daily reports.

- Receiving and filtering calls; - Consulting clients on product; - Writing daily reports.