• Business and Sales support - Coordinating/communicating Customer Value Management survey: providing on time customer base, checking application forms, (translating into Russian), assist in pilot survey, making final presentation (having data in excel) and presenting results. - monthly business results sessions (presentation refresh), cooperation with Amsterdam team. - Supporting Country Manager and Sales team while creation of sales/business presentations, arranging sales information (BI), monitoring market changes information (Infagro dairy market information, Import information, etc). • General Office Support and Financial Administration - Organizing working smoothly and efficiently running office by completing all general administration duties (procure all needed stuff for office, pass system, all equipment service support, etc). - Providing/coordinating help with IT support for team members and our JV company team members, coordinating of procure, leasing, imaging, installation of laptops/printer/mobile phones/meeting room equipment system. - Organize meetings and conferences (including inspecting and booking venues, catering and ordering rental equipment, guest reservations) inside and outside of office. Organize/Produce corporate gifts and distribute. Hosting guests/customers in Moscow Fonterra office representing great image of the company. - Managing personal inter-company charges, coordinating the transmission/communication of purchase orders to vendors, coordinating cash flow. • HR Documentation, Reporting and Training Co-ordination. - Managing HR documentation (contracts, annual leaves, maternity leaves, orders for travelling, etc), company benefits (both statutory and company-provided) - medical coverage. - Co-ordinate the booking and organization of local training programs - Providing travelling administrative support (travel forms, visas, accommodation, flights, taxi etc) for team members and all guests. • Health, Safety and Wellbeing Lead - providing renewal of all H&S documentation and certifications in compliance with Russian legislation, providing renewal of Fonterra H&S documentation according to compliance with Fonterra Policies, organizing H&S committee meetings (agenda, schedule, minutes, etc), participating in meetings with regional HSW teams, organizing First aid training with AHA certification, Fire safety training's. Working on team engagement – conducting training's and team building outside office sessions. • Executing Reseller Food and safety audit with compliance to Fonterra F&S Policies of all Russia and CIS official Resellers.

• Fully executed quantitative and qualitative (ad-hoc and tracking) market research for several brand-groups: bio products (Activia, Actimel, Bio Balance), juicy products (Actual), kids products (Rastishka, Tyoma). • Coordinating contacts with research agencies (developing research proposals; negotiating with agencies; coordinate and control of projects from Client side). • Checking of surveys results & presentations, generating own insights and strategy for further development of the brand, introducing brand-groups with results. • additionally: Nielsen & Romir/GFK panel data analysis, strategic & tactical analysis for brand-groups

• Fully executed quantitative and qualitative (ad-hoc and tracking) market research for all brand-groups. • Coordinating contacts with research agencies (developing research proposals; negotiating with agencies; coordinate and control of projects from Client side). • analysis & presentation research results to brand-groups. • Nielsen data analysis, strategic & tactical analysis internal sales monitoring / analysis for brand-groups.

* Budget calculations for new projects, expenses analysis and control ; * Cooperating with other departments: Client Service & Sales, Measurement Science, Finance ; * Working out KPI and MIS reports (Improved staff productivity analysis and payment calculation processes) ;

* Managing census activities (8 direct reports) of the Russia's retail trade ; * Development and introduction census methodologies ; * Budget calculations for new census projects, project expenses analysis and control ; * Development and introduction special software ; * Cooperating with other departments: Client Service & Sales, Measurement Science, Finance ; * Staff recruitment, training, appraisal ;

* Processing and analysis of census bases ; * Development and introduction special software * Cooperating with other отделами: Client Service & Sales, Measurement Science, Finance ; * Providing training to current and new staff ;