• Team management (30 direct reports), outsourced teams indirect management. For in-house team: motivate people, set and check KPI's, help to prepare and implement personal development plans etc. • Account management: weekly meeting with the customers (2 worldwide known companies), prepare and share reports, discuss issues and plans for future growth. My scope: 3 countries in CIS. • Personal relationship building with the Partners/Customers • Building up internal and external support processes and procedures. Constant improvement of existing processes.

• Accountable towards BU/Country leadership for the delivery of all IT/IS Services (Infrastructure and applications) within the BU/Country • Regular interaction with BU/Country leadership and end/users to understand priorities, report progress, communicate and implement IT policies and processes, etc • Be part of BU/Country leadership group (ManCom) to represent IT/IS organization in all related topics • Liaise with different IT/IS Delivery team to receive overview of BAU services and also with project teams to understand status of projects on-going or planned for the BU/Country • Set priorities and steer direction of IT/IS Delivery teams • Responsible for the delivery of Infrastructure services that require local presence: on-site support, workplace renovation (laptop, phones, printers, etc.), local computer rooms • Provide local IT support to projects that may require it

• Accountable for delivery of IT infrastructure services (data center, workplace, service desk, network, etc.) for all countries in CEE with support of local IT Service Managers • Standardization of processes and reporting across CEE • Escalation point (key relationship manager) for IT infrastructural Business needs, requests, issues and escalations at local level for all functions • Manage Business and IT/IS alignment at zone level leveraging the relationship with both internal customers and third party suppliers • Responsible for supporting business as usual (BAU) Infrastructure across CEE (Russia and Ukraine) Main characteristics: - Maintain, establish and manage zone and local relationships with IT infrastructure internal business customers and external Service delivery partners. - Manage IT/IS Service at zone level for CEE. - Set up necessary contacts/links with CEE zone or Global IT/IS and Operations Management Team. - Develop a zone Service strategy in line with Global and overall IT/IS policies - Manage the whole Technology Package (cost of IT/IS Services overall) budget for IT Zone and service contracts. Key dimensions: - Geographical accountability of CEE (Russia and Ukraine) – 10,000 users - 5 Direct reports - About 70-100 external headcounts at outsourcing partners side to steer/get things done from - Budget accountability – between 5 to 10 M EURO (depending on active Projects)

Operational projects and responsibilities: • Set up IT function in the office - Align KPI's with the business requirements - Design local IT procedures in alignment with business functions • Ensure compliance with Global IT Security Policy • Establish cross-functional links in the UK and in the US offices to ensure future collaboration Projects and Responsibilities related to Due Diligence of acquisition target • Analyze IT structure - both Infrastructure and organization chart; identify potential resources • Analyze current and future projects; assess risks that are caused by these projects; prepare remediation plans where applicable • Assess IT risks in current Infrastructure environment; prepare remediation plans plans where applicable • Prepare the Strategy how acquired' company IT structure should be changed to comply with Global IT Standards. • Assess the IT vendors and contractors on the market. • Negotiate and sign contracts with Global vendors (Microsoft, IBM, Cisco, HP etc)

The company was constantly increasing its presence on Russian market. I started with 200 users supported in 2005. By the end of year 2008 overall number of employees: 550+ of which 350+ are remote users all over Russia and CIS. Offices supported: head office in Moscow and 3 remote offices . Goals and Responsibilities: • Create a team to support business in Russia • Set up remote offices in Russia and CIS • Help Desk team management • Hardware (both server and end user) deployment and maintenance • Infrastructure and applications support • IT vendors contracts management; plan IT equipment procurement to meet increasing number of employees • Work with people in It department. Keep them motivated and interested, working close to 100% of their capabilities despite of constantly increasing congestions • Communicate with Global IT Services to ensure Global IT/IS Strategy compliance • Global projects execution

Work in a head office of LLC "Dirol Cadbury" located in Moscow as a service desk officer. Duties: user support, Lotus notes server support, backup operator, server management (windows 2000 prof. server), hardware upgrade, calls logging and monitoring (Remedy system). 1500+ users, 50+ servers all over Russia. After 6 months after beginning took a leadership over Russia and CIS’s helpdesks. Responsibilities: overall teamwork control, planning everyone’s weekly/monthly workload/duties. Exclusive IT support for board of directors.