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Female, 35 years, born on 26 May 1990
Moscow, willing to relocate, prepared for business trips
Guest Relations Manager
Specializations:
- Event manager
- PR manager
- Art director, creative director
- Marketing manager, internet marketer
- Sales manager, account manager
Employment type: full time
Work experience 10 years 6 months
April 2020 — currently
6 years 2 months
Репетитор
Итальянский / английский языки
Индивидуальный подход
Свободное владение языками
September 2023 — January 2024
5 months
Ежегодный международный фестиваль современной хореографии Context by Diana Vishneva
Менеджер по работе с клиентами
Помощь в подготовке мероприятий
Поддержка артистов и танцоров
Проведение регистрации и организации гостей
Помощь в организации фото и видеосъемки
March 2018 — February 2019
1 year
Бюро VISIONÄR by Roman Kovalishin
Менеджер по работе с гостями
Встреча гостей
Обеспечение высокого уровня обслуживания и удовлетворения гостей
Управление гостевыми запросами и жалобами
Организация работы персонала для обеспечения качественного обслуживания
August 2016 — December 2017
1 year 5 months
Four Seasons Moscow
Moscow
Spa receptionist
Coordination and performing guest arrival, departure and cashiering tasks in accordance with hotel standards; Provide genuine hospitality and recognition in the work area
Anticipate guest needs and take ownership of guest concerns and requests;report all glitches to Manager for further follow up
Possess a high degree of product knowledge and relevant technical skills; intuitively recommend and effectively upwell facilities in a sensitive and personalized manner
Took "get me WOW" from GM of the Hotel during emergency case with Sim Farar ( the Chairman of the U.S. Advisory Commission on Public Diplomacy)
May 2014 — January 2015
9 months
Бренд Masterpeace
Персональный ассистент руководителя
PR manager
April 2009 — May 2010
1 year 2 months
Moscow, www.tnk-bp.ru
Oil and Gas... Show more
Assistant to General Director
Office manager trainee. University trainee program
Skills
Skill proficiency levels
Advanced level
About me
Microsoft Word
Microsoft Windows
Microsoft PowerPoint
Microsoft Outlook
Microsoft Office
Microsoft Excel
Apple MacOS
1C Software
Higher education (master)
2015
Higher education (master)
Instituto Marangoni Milano
Fashion styling, Fashion styling
2014
Higher education (master)
Institute of Foreign Languages, Theory of communication and international PR
2013
Higher education (master)
Università Di Bologna Italy
Dati, metodi e modelli per le scienze linguistiche, scienze linguistiche
2012
Higher education (master)
Institute of Foreign Languages, Theory and Methodology of Teaching of Foreign Languages and Cultures
2008
Higher education (master)
Institute of International Relations and Social-Political Sciences, Public Relations
2008
Higher education (master)
Языковая школа Enforex, Барселона
Spanish language , Spanish
Languages
Professional development, courses
2015
Institute of Marangoni, Milan, Italy
Istituto Marangoni, Fashion Styling and Image Intensive
2013
University of Bologna,Bologna, Italy
Exchange program, Mass media
2008
Language school, Barcelona, Spain
Enforex, Spanish language
Tests, examinations
2013
CILS
Italian Institute of Culture, Moscow, Russian Federation, Italian level B2
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter
