1) Organization of the work of the reception and accommodation service: drawing up work schedules, timesheets of employees. 2) Coordination of the work of employees of the reception and accommodation service. 3) Coordination of work on storing and retrieving information from the file system. Maintaining an information database of guests and a database of contractor companies, travel companies, travel operators, etc., providing the necessary approved reporting on load indicators. 4) Resolving conflict situations. Conducting trainings for employees on conflict prevention. 5) Development of work procedures and instructions for hotel staff. Standardization of service work, development, adaptation, implementation and control of regulations and procedures. 6) Systematic work to improve the work and improve the quality of guest service. 7) Budgeting, planning of service expenses. 8) Control over the observance of the Rules of interaction of the R&D service with other hotel services. 9) Replacement and performance of duties of the General Director of the hotel, during his absence.

1) Implementation of the organization and conduct of sales: - search for potential clients for the implementation of hotel accommodation services, incl. via the Internet, by phone, at exhibitions, etc .; - development and organization of events aimed at stimulating the activity of corporate clients to fill the hotel; - sale of rooms, banquet and conference services; - assistance and coordination in the work of the hotel administrator, booking managers, food service employees and other hotel services. 2) Planning and implementation of the analysis of hotel occupancy: - participation in the development, definition and approval of the sales plan, strategic proposals and ensuring compliance with the approved sales policy; - analysis of statistical data of sales; - analysis of the state of the hotel, identification of unused opportunities in order to increase occupancy and increase income from all sources; - study of the market situation for hotel services in Moscow, the needs and business opportunities of companies that have a contractual relationship with the hotel; - providing reports to the General manager of hotel; - daily control of sales in online booking systems.

1) High-quality selection and sale of travel services; 2) Working with the application received from the agency, preparation of an offer (hotel, flight, transfer, excursions and additional services). 3) Negotiating with the agency upon the request received (identifying the client's needs). 4) Registration of accompanying documentation, issuance of documents.

1) an expert on the classification of hotels and other accommodation facilities (Order of the Ministry of Culture on July 11, 2014 N 1215 "On approval of the classification of objects of the tourism industry, including hotels and other accommodation facilities, ski slopes and beaches, carried out by accredited organizations"), including: - Inspection of accommodation facilities, - Conformity assessment category according to the order of classification, - Preparation of relevant documentation; 2) search of new clients, negotiating, accepting orders; 3) maintenance and development of existing clients of the company; 4) preparation of commercial offers, contracts and additional agreements; 5) conducting business correspondences.

1) conference manager in the sales department (Full cycle of works on conference preparation - from the study and receiving of orders prior to the conference, communication with customers and contractors, solve all organizational issues); 2) organization show hotels, in particular conference rooms, for potential hotel guests, in order to expand the customer base; 3) setup and training equipment and other equipment of the hall; 4) organization of activities to promote hotel services (advertising campaigns, presentations, including work on the specialized exhibitions, distribution of promotional materials, etc..) in order to attract new companies and travel agencies to cooperate with the hotel; 5) conducting commercial negotiations with customers in the interests of the hotel; 6) coordination hotel departments involved in the preparation events; 7) sale of of numerical fund, for banquets and conferences services; 8) organization, coordination and preparation of events related to the photo - and film-shooting in the hotel; 9) coordination of reception service, conflict resolution with the guests of the hotel (the promotion and coordination of the reception of the hotel, booking managers, food service staff and other hotel services); 10) control over the loading of the hotel, work with travel agencies and corporate clients; 11) competitor analysis of the market, finding potential customers for the sale of services for hotel accommodation, including through the Internet, by telephone, at exhibitions, etc .; 12) administration "hotel 2.3" system; 13) work in the "extranet".

1) arrangement of business meetings, negotiations and office events; 2) travel coordinator (tickets, hotel reservations, transfers); 3) support for the administrative director at peak , and during his absence (approval and signing of the administrative record , maintain the operating status of office space (lighting, heating , water supply, drainage , ventilation and air conditioning), control of the vehicle and driving staff , monitoring expenditure of material , economic and cash); 4) work with suppliers and partners: searching, contracting and maintenance; 5) requisitioner in SAP System (creating a platform for posting cash accounts); 6) creator of Service Entry and Goods Receipt in SAP System; 7) providing general assistance to employees in administrative matters in the office (the organization of interaction between company divisions, preparation of analytical information, complete administrative, organizational, technical and information support) 8) he registration and removal of foreign nationals ( employees ) to register at the place of stay or residence within Russian Federation; 9) supplies ordering and monitoring their usage (timely replenishment of office supplies and consumables for office); 10) the reception and distribution of incoming calls (work with a PBX , answering phone calls , transferring to specialists).

Pre-degree practice: 1) guest profiles filling; 2) check upcoming arrival guests; 3) reception and distribution of fax; 4) reception and treatment of guests calls, including foreign; 5) registration of events and incidents with guests of the hotel for further analysis and resolution of situations; 6) conflict resolution; 7) OPERA work program (Hotel Management System).

1) customer care; 2) realization of store products; 3) accounting store products; 4) maintenance store documentation.

Student Practice in Finland: 1) tourists reception and accompaniment in Finland; 2) tourist accommodation in hotels; 3) translator and interpreter; 4) business correspondence in a foreign language; 5) to assist hotel staff (reception); 6) organization and planning of various activities for tourists; 7) sale of excursions for tourists.

Student Practice: 1) customer care; 2) registration information about the hotel guests; 3) assistance to guests and conflict resolution; 4) organization and planning of activities; 5) active participation in the various activities carried out by the hotel; 6) work in the hotel bar.