Управление корпоративными командировками Взаимодействие с travel-агентствами, авиакомпаниями и другими поставщиками. Контроль соблюдения корпоративной политики командировок и бюджета. Оптимизация командировочных процессов. Формирование отчетов по командировочным расходам. Разработка и внедрение политики корпоративного туризма в соответствии с бизнес-целями компании. Ведение переговоров с поставщиками (B2B). Внедрение и организация incentive-поездок.

Планирование и координация графика владельца компании (встречи, звонки, командировки, мероприятия) Приоритезация задач, напоминание о важных событиях и сроках. Фильтрация входящей информации (письма, звонки, сообщения), ответы на запросы от имени руководителя. Организация поездок (бронирование билетов, отелей, виз, трансферов). Решение персональных вопросов руководителя (организация семейных мероприятий, бронирование ресторанов и т. д.). Контроль выполнения личных задач (оплата счетов, взаимодействие с обслуживающим персоналом). Поддержка в кризисных ситуациях. Подбор персонала (няни, повара, водители, охрана). Решение бытовых и административных вопросов. Поиск и аренда недвижимости зарубежом

Построение и управление командой с 5 до 33 сотрудников. Лидерство над кросс-функциональной командой. Построение и управление командировочным процессом всей компании (1000 активных командировочных сотрудников) Контроль соблюдения корпоративной политики командировок и бюджета. Отработка сложных ситуаций. Оформление виз. Подключение поставщиков для командировок (Aviasales, Ostrovok, OneTwoTrip, Bronevik, AcademService) Поиск новых поставщиков. Создание и ведение финансовой отчетности по командировкам. Взаимодействие с HR-Tech. Лидирование и согласование API интеграций Поиск новых поставщиков для интеграций. Взаимодействие с продуктовыми аналитиками, финансовыми аналитиками, юридическим отделом, отделом информационной безопасности, коммерческим отделом, собственниками бизнеса с целью обеспечения стратегического развития продукта. Приоретизация Back Log Построение таблиц Ганта Работа с метриками. Работа с продуктовыми и графическими дизайнерами для создания айдентики продукта и улучшения UI/UX. Ответственность за ведение всей фасилитационной деятельности компании. (20+ мероприятий за 2024 год) Создание продукта WEEK ( Совместный выезд команды на 7 дней в разные регионы России. Где они вместе работают в режиме офлайн и живут в одном объекте размещения. 1000+ сотрудников за 2024 год). Разработка и внедрение политики корпоративного туризма в соответствии с бизнес-целями компании. Определение долгосрочного видения и roadmap продукта с учётом тенденций рынка. Разработка и запуск новых продуктов/фич. Оптимизация существующих решений. Управление пилотами и A/B-тестами. Мониторинг ключевых метрик(CR, AOV, LTV, Cancellation Rate и NPS) Управление бюджетом и ресурсами продукта. Выступление на конференциях по презентации продукта. Персональная работа с ключевыми партнерами и поставщиками

1 Developing of concierge service. 2 Design development of the project ”Hotels Library” 3 Design development of the project ”Gallery of Modern Arts”. 4 Implementation of education platform Service Guru. 5 Handling complains. 6 Participation in hotel’s product development. 7 Participation in strategic sessions of the Head office. 8 Training Management. 9 Food and Beverage Management. 10 HR Brand Development. 11 Search for new partners. 12 Recruiting. 13 Interviewing. 14Check inn/ Check out guests. 15 Quality Management. 16 Vip-guests assisting. 17 Instagram and Telegram Content Management. 18 Developing of the employee’s adaptation plan. 19 Work with students. 20 Work with new tenants. 21 Work on staff satisfaction analysis. 22 Handling «GM cocktail». 23 Service Management. 24 Handling TV interviews. 25 Representation of the hotel in Crimea Republic.

1) Working with Accor Loyalty Program. 2) Arranging concierge service. 3) Guest Relation manager function. 4) Front desk clerk function. 5) Personal meeting of Vip guests. 6) Communicating with Accor head office.

1 Creating a concierge service from the begining. 2 Creating and development of the partner basis hotel throughout the republic Crimea. 3 Handling all hotel transfers. 4 Participation in the development of activities together with marketing department. 5 Information supports for guest. 6 Handling «hotelier’s cocktail» daily for guest arriving the day before. 7 Working with complaints of the guest 8 Working with Vip guests of the hotel

1 Personal meeting of each guest. 2 Assistance in leisure activities in a ski resort. 3 Work with guest accounts. 4 Work to maintain premium status of the hotel. 5 Personal meeting at the airport. 6 Escorting guests on the slope. 7 Coordination of all departments for interaction with guests. 8 Personal work with top officials of Russia and the most succesful Russian and foreign businessmen. 9 Providing the most comfortable guest's staying on the territory of the hotel.

1.Working with General Manager directly. 2.Coordinated work between the hotel and city administration. 3.Creation of the base for exclusive partnership un the region. 4.Assistance in arrangements of federal significant event. 5.Creating print advertisement for the guests of the hotel. 6.Arrangement of the excursion routes from Krasnodar till Anapa. 7.Handling complaints. 8.Work with VIP guests of the hotel and the city. 9.Assistance to the sales and marketing department in creating events. 10.Work on developing marketing plan for 2020. 11.Pre-arrival email processing.

1. Personal meeting of each guest. 2. Assistance in the organization of recreation in the ski resort. 3. Working with guest accounting. 4. Work on compliance with the Premium status of the hotel. 5. VIP meeting at the airport. 6. Touching of guests on the slope. 7. Coordination of all guest service departments. 8. Personal work with government of Russia and the highest Russian and foreign businessmen. 9. Creation of the most comfortable stay of guests on the territory of the chalets. 10. Receiving a concierge award The Golden Keys of Concierge "Les Clefs D'or"

Preopening of the first 5* hotel in Samara 1. Writing Standards Operating Process for the reception desk. 2. Trainings of 5* service for administrators and bellboys 3. Creating data of partners in additional services throughout the city. 4. Creating data of guest service employees throughout all main hotels for sharing information. 5. Preparing the brand book together with sales department. 6. Representation of a hotel in the city. 7. Service standardization for guest service employees.

1 Transfers of meetings and goings of guests. 2 Showround the territory of a hotel. 3 Procedures check Inn / check out 4 Opening and closing cash journal business transactions 5 Selling additional services to the guests 6 Prepare monthly report on sales of additional services 7 Contracts with partner companies. 8 Representation of the hotel in Russian and international meetings of Les Clefs D'or 9 Advising guests on matters of recreation. 10 Organization of excursions and travel itineraries. 11 The development of the service and corporate hotel policy. 12 Negotiating to improve and optimize collaboration with partners. 13 Organization of meetings with colleagues of the big Sochi inhotel. 14 Complaints handling. 15 Cooperation with all hotel departments to improve the quality of guests staying. 16 The call vip guests and creation of accompanying information 17 Preparation of applications for purchase of the required products.

1 Welcome guests for coming in a hotel. 2 Showround the territory of a hotel. 3 Arranging and making corporate events and staff parties. 4 Master class “Magic show” 5 Father frost. 6 Coordination of animation programs for children and adults. 7 Creative project for developing of the night club “C’est la vie”. 8 Art-management and creating a pleasant atmosphere in a night club . 9 Supporting of musical events in different levels. Arranging karaoke evenings and thematic parties. 10 Sound detuning and purchaising extra audio items. 11 Creating advertising products and its navigation. 12 Back-vocal. 13 Creating promo-actions . 14 Inviting artists and sign contracts. 15 Guests seating. 16 Arranging GM cocktail. 17 Revising all master-classes of animation team for children. 18 Revising all programs of night club. 19 Encouraging animation work. 20 Proving the programs off: evening shows, sport events on the territory of the hotel and the beach, lobby-bar and games for children. 21 The control of animation department. 22 Responsibility for printed advertising products. 23 Organizing and arranging thematic days for children, adults and common events. 24 Arranging sport events 25 Preparing applications for the purchase of supplies. 26 Cooperation with all departments of the hotel for the best result. 27 Dj and Mc

1 Proving excursions around the Rhodes island for groups from 1 to 15 persons. 2 Organization of office work and maintain the effective interaction of technical agency elements. 3 High quality submitting and adverts of companies services. 4 Organization and proper using production means and effective consume all kind off sources. 5 Searching market demand and consumer opportunities in the region. 6 Development and expending the sphere of agency’s activities in the service. 7 Raising the level of sales

1. Expending and servicing of custumer sector. 2. Researching of main things of the promoted product, analizing the consumer demands for the product on the voting results. 5.Arranging and providing product’s presentation (professional consulting for consumer properties and product’s quality). 6.Providing the observation for the position in the market of the product. 7. Monitoring pricing and demand for the brands of competitors, the definition of the product's position on similar products of competitors. 8. Active search of clients.

1 Airport pick-up clients of the company. 2 Transported custemers to their hotels. 3 Information support for the necessary knowledge of the terrain. 4 Gathering on hotels and services at departure. 5 Immediate decisions on emerging problem situations. 6 Helps to maintain a positive image of the company. 7 VIP Maintenance individual segment of companie. 8 Conducting excursions to companies from 5 - 50 people.

1 Writing text jokes, reprises, miniatures. 2 Scripting. 3 Editorial function. 4 Humor projects 5 Maintaining a common spirit within the team. 6 Implementation of the process of selection of new materials. 7 Development and implementation of training programs. 8 Participation in the Moscow Central and regional KVN leagues. 2010: author and artist of KVN team «Zighuli» (Moscow city) 2011: author and artist of KVN team «Like Gagarin and Titov» (Samara city).