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Was less than a week ago

Male, 27 years, born on 20 September 1998

Moscow, готов работать удалённо, prepared for business trips

Customer support specialist

1 000  in hand

Specializations:
  • Interpreter

Employment type: full time

Work experience 8 years 1 month

August 2022currently
3 years 9 months

Moscow, www.ostrovok.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Incident Resolution Manager
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December 2021June 2022
7 months
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sokuswap

app.sokuswap.finance

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1. Guiding users on platform usage 2.Removal of spam links 3.Answering questions concerning the project 4.Helping users solve any difficulties encountered while using the platform 5.Giving feedbacks to project managers or owners from the user 6.Creating an investor-friendly environment
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1 year 5 months
Street 55

www.street55.ru

social media manager
1.Familiarized myself with new products and services in order to better deal with my clients 2.Identified common problems and escalated them to the management, along with possible suggestions
June 2019December 2020
1 year 7 months
Native camp
Teacher
1.Interaction with students via video and text based communication channels. 2.Creating a study friendly environment
March 2018May 2019
1 year 3 months
Neufront trading company
customer service
1.Receiving customer's requests and complaints. 2.Handled over 30+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services 3.Sending company feedback to customers

Skills

Skill proficiency levels
Basic level
Python
SQL
Level not specified
Работоспособность
1С программирование
MS Office
Английский язык
Работа в команде
1С: Управление персоналом
Управление проектами
Оптимизация бизнес процессов
JavaScript
HTML5
CSS3
Zendesk
CRM
Пользователь ПК
Helpdesk

About me

I am creative, eloquent, brilliant, hardworking and very skilful with tools like Microsoft office tools, Adobe tools and others. I am an inbound problem solver with profound ability to multitask, plan and manage any task related to my area of specialization. I am very able to communicate in English to a wide range of people and have the ability to work under pressure. I am a very mature team worker and adaptable to all challenging situations Dedicated and experienced Customer Service Representative. Proven expert at helping customers by finding creative solutions and passionate about providing stellar service. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking and ready to join my next team.

Higher education

2026
Higher education
Technical university Dortmund
Electrical engineering and electronics, Automation and Robotics
2022
Higher education
Вгуит
Уитс, Automation of control systems(Engineering)

Languages

English — Native

Russian — C2 — Proficiency

Citizenship, travel time to work

Citizenship: Nigeria

Permission to work: Georgia, Russia

Desired travel time to work: Doesn't matter