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Male, 27 years, born on 20 September 1998
Moscow, готов работать удалённо, prepared for business trips
Customer support specialist
1 000 € in hand
Specializations:
- Interpreter
Employment type: full time
Work experience 8 years 1 month
August 2022 — currently
3 years 9 months
Moscow, www.ostrovok.ru
Hotels, Restaurants, Food Service Industry, Catering... Show more
Incident Resolution Manager
1.Sending out mails to customers B2C
2.Sending out mails to Partners B2B
3.On-spot incident resolution
December 2021 — June 2022
7 months
Latoken
1st-Line customer support Manager
1.Answering over 200 live chats daily on Zendesk
2.Approval of Kyc
3.Creating tickets for user issues
May 2021 — January 2022
9 months
sokuswap
Financial Sector... Show more
Community manager
1. Guiding users on platform usage
2.Removal of spam links
3.Answering questions concerning the project
4.Helping users solve any difficulties encountered while using the platform
5.Giving feedbacks to project managers or owners from the user
6.Creating an investor-friendly environment
January 2020 — May 2021
1 year 5 months
Street 55
social media manager
1.Familiarized myself with new products and services in order to better deal with my clients
2.Identified common problems and escalated them to the management, along with possible suggestions
June 2019 — December 2020
1 year 7 months
Native camp
Teacher
1.Interaction with students via video and text based communication channels.
2.Creating a study friendly environment
March 2018 — May 2019
1 year 3 months
Neufront trading company
customer service
1.Receiving customer's requests and complaints.
2.Handled over 30+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
3.Sending company feedback to customers
Skills
Skill proficiency levels
Basic level
Level not specified
About me
I am creative, eloquent, brilliant, hardworking and very skilful with tools like Microsoft office tools, Adobe tools and others. I am an inbound problem solver with profound ability to multitask, plan and manage any task related to my area of specialization. I am very able to communicate in English to a wide range of people and have the ability to work under pressure. I am a very mature team worker and adaptable to all challenging situations Dedicated and experienced Customer Service Representative. Proven expert at helping customers by finding creative solutions and passionate about providing stellar service. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking and ready to join my next team.
Higher education
2026
Higher education
Technical university Dortmund
Electrical engineering and electronics, Automation and Robotics
2022
Higher education
Вгуит
Уитс, Automation of control systems(Engineering)
Languages
Citizenship, travel time to work
Citizenship: Nigeria
Permission to work: Georgia, Russia
Desired travel time to work: Doesn't matter
