1. Administration of the field service engineers service. The staff has been increased several times since 2022. Since 2023, new methods of motivation have been introduced, the bonus system has been complicated, a system of training, certification and corporate training of employees has been introduced, the duties and powers (roles) of the service staff have been clarified, the technical competencies of the service have been expanded, and labor discipline has been improved. Regular self-analysis of the service's activities with reporting. 2. Commissioning, repair, diagnostic and demonstration work in the field of equipment for physical and mechanical testing and for thermal analysis and rheology. Since 2023, a new department direction, thermal analysis and rheology, has been supported. Since 2024, new brands have been tested and implemented in both department profiles. 3. Sales of spare parts and Repair and diagnostic work. Since 2022, there has been rapid sales growth, both for personal and subordinate service engineers. 4. Interaction with corporate warehouses, along the supply and development lines of the department. In 2024, warehouse accounting processes were optimized, and new procurement procedures were developed. 5. Control of the showrooms and the equipment placed in them related to the department's area. 6. Assistance in organizing participation in exhibitions and seminars of both equipment and service engineers. 7. Interaction with metrological agencies for the purpose of Entering into the SI Register, ordering checks, calibrations, certifications of SI and related equipment, 8. Operational management of other routine tasks of the department. 9. Fulfillment of the tasks of the directors and founders.

Commissioning (start-up), modernization and repair: + Testing machines and impact testers Walter+bai and Rumul, WPM Werkstoffpruefmaschinen Leipzig, Instron with Thuemler, Demgen + Wuerth (Walter+Bai) and Doli controllers + Maytec, Xerion, Koenn ovens, Grado, Thermo Fischer, Eurotherm controllers + Extensometers Epsilon, MTS, Sandner, Mess- und Feinwerktechnik, Sobriety, X-Sight + Climatic chambers and baths + Emco-Test hardness testers + Sample preparation devices RTS (Lind) Other activities: - Technical support (1st and 2nd lines) of Users - Calibration and verification support - Speaker of demonstrations, seminars, online events, exhibitions in the field of physical and mechanical testing - Laboratory tests and analyzes - Sale of spare parts and services to Users - HCF, LCF, K1c, J1c, dKth, full-scale tests, crack growth tests, creep, short-term strength, impact tests (including Sharpy, Izod, instrumented), static tests with definition of Rp, Rm, A, r, n... - Authorized training and guidance for trainees - Authorized training of the Customer's personnel - Comprehensive post-sales work with the Customer, including collection, intel and analysis, processing claims and disputes, consulting - Test mode programming (FPI) and development of software for post-processing of test results (C++) - Business analysis of processes for Service Department

- Tests of endoprostheses and their components (pins, plates, screws, other implants) made of titanium alloys (Conmet, VSMPO, Boston Scientific, Abbott, etc.), steels, fluoroplasts - Preparation of samples from biomaterials (bone, cartilage, connective tissue) and testing - Use of testing machines (for static, fatigue, torsion, multi-axis loading of materials, endoprostheses and their components) Walter+Bai and Rumul, hardness testers Struers and Emco-Test, Nanovea scratch testers, Olympus and FEI microscopes, instruments, Struers sample preparation, Bruker chemical composition analyzers - Participation in verification and certification of the laboratory - Negotiations and demonstrations with Customers and research institutes - partners - Maintenance and training of 2 test engineers - Preparation of research results for publication - Design and simulation of endoprosthesis structures in SolidWorks

- Carrying out of mechanical tests (ASTM E647, E1820, E399, E606, E9, factors of Palmgren-Miner, factors of the Paris and Foreman-Mette equations, variable amplitude loading, spectrums of SAESUS, FALSTAFF, etc., photometric tests with high-speed video extensometers), analysis of test results and reporting - Full-scale testing of Nissan and Ford automobile components, analysis results and reporting - Commissioning and adjustment of servohydraulic, electromechanical and electrodynamic testing machines and drives BiSS-ITW for testing - C++ programming for automated analysis of test results - Design of equipment for testing, preparation of project documentation - Management of laboratory assistants and personal control of tests - Presentation of testing machines at scientific and technical conferences - Technical translation for Russian-Indian commercial and scientific and technical projects