Reconciling the results of the backend and Postgres database while checking for system errors: - Automation of information system log analysis tasks using ChatGPT and Python - Sending HTTP requests via Postman; - Querying information from the database using SQL; - Comparing expected and actual results to verify system behavior. Monitoring service operation (Grafana, Graylog): - Writing OQL queries in Grafana to find errors and analyze logs; - Analyzing Graylog log files. Creating articles for the knowledge base and first-line technical support in Confluence. Reporting bugs and incidents in Jira. Weekly error reports on the system. Participated in the development of an ETL system to process passenger data, validating user input with regular expressions. Contributing to the testing of the information system during implementation.

Monitoring and support of the e-commerce application and website auchan.ru; Troubleshooting and Solving customer requests in Service Desk system; Responding to service inactivity and monitoring of IT systems: Zabbix, New relic etc.; Maintaining instructions on typical user requests and knowledge base in Atlassian Confluence; Analysis of the causes of incidents and identification of problems; Active interaction and communication with external and internal clients and team; Setting tasks (setting up an incident in Jira) to contractors (testers and developers) to solve them;

* Preparation of official responses to Citizens ' requests in the electronic document management system * Processing requests from users of the Moscow Portal of Public Services (functions) when receiving public services * Preparing responses to complex and atypical user requests * Providing official responses to Citizens ' appeals * Identification of errors in the process of providing public services through the portal, initiation and control of their elimination * Interaction with other services involved in the provision of services in electronic form * Informing management about the status and progress of the work assigned to the group, submitting proposals on current and future planning, improving the efficiency of the group's activities;

Project to support users of PlayStation game consoles: - communicate and assist customers from EMEA regions in questions regarding our product and services (via email, chats and phone calls); __________________________________________________ - accounts, simple network settings, solving any questions about using any functions of the PlayStation Network; __________________________________________________ - access priorities and deadlines for resolving the issue; __________________________________________________ - trained new employees to conduct a professional dialogue with users; __________________________________________________ - experience of working in conditions of high load and information uncertainty.

Meets with customers in a sales environment to drive product sales and knowledge. __________________________________________________ Demonstrates advanced products knowledge. __________________________________________________ Adheres to any and all company policies and procedures. __________________________________________________ Makes sales appointments with clients. __________________________________________________ Teams with other employees to make sure that the product is available and shoppable in stores. __________________________________________________ Generates new leads by meeting with consumers. __________________________________________________ Follows up with any clients to make sure that they are satisfied with the product. __________________________________________________ Assembles any and all product displays in a given market. __________________________________________________ Teaches other sales consultants on how to make sales to potential consumers. __________________________________________________ Discovers target markets and advantages of other companies. __________________________________________________ Demonstrates advanced sales knowledge. __________________________________________________ Always looks for new ways to make products attractive to customers.