Project management; organization of scientific and business events Projects completed in 2018: • 10th Eastern European Young Water Professionals Conference (Zagreb); • Radiochemistry 2018, St. Petersburg; • Anesthesiology and Reanimation Congress for North-West Region (Svetlogorsk); • Neuroschool, 2018, Sankt-Petersburg; • Rosneft “Top Professional 2018” competition, Krasnodar, Tuapse; • Group accommodation for Ministry of Transportation of Russia.

• Effective operation of the branch in providing services for inbound tourism in Russia. Attracting and developing customers; • Annual sales planning and execution, including monthly plan adjustments. Annual budget planning and execution; • Optimization of business processes subject to requirements from head office; • Human resource management (12 subordinates): planning, organization, control, motivation, hiring and training; • Work with suppliers (hotels, transportation, catering, visa services, tour guide services, air and train tickets, event equipment), supply research and negotiations; • Industry conference participation. Results: • Determined successful business strategy in the competitive market; • Ensured stable revenue of profit growth (10-15% annually) • Formed and trained a team of result-driven professionals; • Effective sales incentive program; • Organized a number of top profile events (Aviation summit 2011, GM-Avtovaz conference, Campari Conference, G20 Young Entrepreneurs Summit, etc); • Ensured client retention and acquisition; • Successfully passed ISO 9001:2008 annually audits (one of the first travel agencies in Russia); • Successfully deployed web booking module (2012); • Build effective business with suppliers and partners; • Minimized A/R • Successfully launched direction of international events business May 2005 — December 2009 Head of Customer Service Department (Regions) • Client services (hotel, transportation and tour booking, visa services, etc); • Contracts with suppliers and clients; • Human resource management: 3 subordinates. Hiring and training of new employees; • Claims, resolving disputes with customers; • Business events organization and management