Head of the Moscow office. Head of the Automotive department in Russia. Processing data on current projects. Participation in international projects. Participation in the development of new company products. Control of deliveries from foreign sites. Control of deliveries to clients. Search for new clients and development of existing ones. Participation in engineering developments, technical consultations. Contracts process and management, participation in tenders. Conducting presentations and trainings.

- Search and attraction of new clients, development of sales channels. - Interaction with existing clients, strengthening long-term relationships. - Consulting clients on the services provided by the company, technical consultations. - Conclusion of contracts for the provision of services (B2B, B2C), development of commercial proposals. - Interaction with state companies, conclusion of contracts through the supplier portal, online store, participation in tenders, electronic trading. - CSI (customer satisfaction level) survey, work with claims and objections. - Participation in the development and implementation of CRM in 1C. - Control of the work of the dispatch service for interaction with clients, the correctness of the implementation of business processes, resolution of conflict situations. - Interaction with "lost clients", development of individual commercial proposals. - Development and implementation of marketing activities.

- Warranty services - Conducting carmaker’s recall campaigns - Staff training - Consulting staff and clients on after-sales and warranty services - Making general and technical queries to the carmaker’s technical service (in English) - Making queries to ESA (SAP) technical support, workshop module (in English) - Involvement in internal control tests - Negotiating - Calculation of service contracts

- Processing financial documents re warranty services - Consulting dealers - Database maintenance

- Managing a service area, service area workload planning - Vehicle check-in for repairs, primary vehicle health check - Registration of applications, calculation of repair costs as per workshop orders - Assigning tasks to mechanics, service quality checks - Consulting mechanics on complex technical solutions - Consulting clients on technical aspects - Processing complaints and identifying warrantable events

- Vehicle and insurance data base maintenance - Monitoring the vehicle fleet’s technical condition, identifying defects, recommending repair - Liaising with service stations, registration of documents - Appraisal of damage in traffic accidents, estimation of car repair - Liaising with insurance companies, collection of necessary documents, execution of agreements - Making out waybills, briefing drivers and sending cars off - Rental car check out/check in