• manage the project quality, schedule, resources (different projects - from advisory services to enterprise registration and analysis of the company's operating activities). • manage day-to-day client requests. • calculation the final financial result of the projects. • optimization business processes, rules and procedures. • preparation of the documents (contracts, proposals, agreements, etc.), manage the contract base. • staff recruiting. Acquired or improved skills:  project management skills.  business analysis and review.  presentation skills.  ability to professionally transform unclear and unstructured information into clear requirements.

As Financial Consultant: • preparation management's reports and cash flow forecast. • estimating costs, researching salary rates, exchange rates. • conducting payments via internet-banking. • participation in the formation of a staff bonus system. • personal Assistant to Owner (calendar management & arranging internal and external meetings/trips). As Key account manager (FEA manager): • preparation and maintenance of foreign economic contracts, appendixes, commercial offers, agreements. • manage the contract base. • business correspondence, organizing and maintaining relationships with client representatives. • cooperation with forwarders, brokers, Ports, Insurance companies, laboratories. • coordination of delivery terms with suppliers. • control payment terms, close work with the Financial department. • marketing research /analyzing. Acquired or improved skills:  Incoterms (2010), sea transportation of bulk goods.  strong negotiation and communication skills.  budgeting.

Company specialize in Web and mobile application development, providing development resource for projects in Drupal, Symfony2, Angular. Clients are from Netherlands, Great Britain, Belgium, Scandinavian countries. • customer search, negotiation (warm and cold contacts). • identify customer's needs and develop business opportunities, B2B. • establish close relationships with existing and potential clients. • close work the marketing group and Project Manager. Acquired and improved skills:  building and maintaining effective communications with clients in different countries, IT sphere.  warm and cold sales.  understanding of web and mobile application development cycle.  work with staffing platforms (Upwork, Freelancer, Guru), Facebook, Linkedin; Slack-chats, etc.

• manage the work of two departments (lines): - 1st line "Persona Club" - work with private VIP-clients (sales of the premium bank products and services (Smart-line, VIP Concierge; Priority Pass; etc.), solve problems through working with plastic cards); - 2nd line - B2B, technical support of the pumb-online corporate; sales products for corporate clients. • ensure a customer-focused culture and formation of positive customer experience (CX). • plan required resources to achieve operational excellence in line with customer expectations and service level goals. • organize and provide internal and external "Mistery shopping". Work with Company "4service". • manage promo - companies, wellcome calls, up/post-sales. • CRM project management (Terrasoft BPM-online implementation)- formation requirements, testing, personell training). • project and documentation management, work with Jira. • staff training and examinations. • establish processes reporting, KPIs. • personell hiring, assessment. Acquired and improved skills:  deep knowledge of contact center business.  excellent organizational, interpersonal, and leadership skills.  ensure a customer-focused culture, service-design.  ability to model business processes.  CRM implementation.

• customer support regarding work with plastic card (via calls/e-mails). • fraud transactions monitoring. • interaction with Visa International (including Global Customer Assistance Services), MasterCard. • manage the department work in terms of the scheduling, training. Acquired and improved skills:  telephone etiquette.  problem solving skills, work with customer requests and claims.  coaching.