I.T HELP DESK SUPPORT to 250 work stations alone working with global helpdesk, HP ITSM keeping healthy I.T Environment SLA and KPI’s. Minimizing I.T Issues. Managing process change management and release management in the network infrastructure. Managing backups and Images.Microsoft Products/OS, desktop and servers, VOIP Cisco and AVAYA Setup, Installation and maintenance.iMac , Image Installation . Fixing Hardware if needed. Hands and Eyes Services on Request. VPN, VLan, WLan. Complying with all security policies, engineering standards, project management processes. Ensure the desktop and communications rooms’ environment is kept secure and up to date and work is carried out within defined procedures to minimize risk. Contribute to documentation as required: inventory maintenance and reconciliation, updating local operating procedures Verify & Test Backups Review and assess accuracy and currency of hardware, software and system inventories. Cisco Voip and Routers configuration. Security Devices configuration. Onsite desktop support team management and reporting to Servicedesk Support Head. Working closely with other departments on sites to ensure successful support of existing environment and new projects and installations. Priorities, classify and resolve problems utilizing remote tools or via desktop visit with hands-on troubleshooting where necessary. Dealing with customer non-fault related technology requests hardware installation: PCs and printers deployment) Identify through communication with other groups and statistics available from Problem Management systems frequently repetitive faults. Own these faults, investigate them and implement permanent fixes.

I.T HELP DESK SUPPORT to 550 work stations working with global helpdesk, HP ITSM keeping healthy I.T Environment SLA and KPI’s. Minimizing I.T Issues. Managing backups and Images. Fixing Hardware if needed. Hands and Eyes Services on Request. Verify & Test Backups Review and assess accuracy and currency of hardware, software and system inventories. Managing IT Systems and IT Team as per policies.SAP,Symentic Security, MSSQL Database , ERP Implementation and Patches. IT Audits and Security Polices, SCCOM.Training End-Users with Office tools , ERP Systems and Making notes.

As IT Help desk/IT Field Support Engineer, Support, Updates ad patches. Collaborating with all departments and Management. Clone standard images for Windows 7 and Windows XP. Provide training on software products for end users and technical staff and develop technical documentation for internal records. Amadeus to Sabre Migration travelled to different destinations for I.T Support/Updating the system, setting up VPN and Sabre Software. Setting up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Referring major hardware or software problems or defective products to vendor’s technicians for service. AT ACS CO – Dubai, UAE (IT MANAGER) giving cost effective IT Infrastructure and I.T Solution. Installed Servers 2003-2010 – VMware visualization. Citrix and Cloud. ERP Installation and Maintenance, SAP, Lotus notes, Symantec , IBM Tivoli, Citrix, VMWare,MS SQL.Oracle.

Enabled computer controlled inventory system. It support on site and off site . Maintained health for ERP system UP 24/7. Executed methodology to improve inventory levels of long lead items, eliminating shortages and Lowering expenses installing computer controlled logistics Planning & Management for Warehouse• Create and administer Citrix VPN accounts and configure mobile devices for end users that include Blackberry and iPhones. Provide training on software products for end users and technical staff and develop technical documentation for internal Knowledge Base. Setting up VOIP for home office extension, remote logins. Complete I.T Support to Clients – job includes traveling to different destinations