- Lead technological innovation across the Americas (LATAM, US, and Canada), managing strategic teams that implement cutting-edge commercial solutions with global reach - Received the prestigious CIO-100 2024 Award for developing a global machine learning solution for customer care, demonstrating expertise in conceptualizing and delivering innovative technology solutions worldwide - Oversee development and optimization of critical platforms including Salesforce.com, Salesforce Marketing Cloud, and Brazil-specific ERP (Protheus), delivering significant operational improvements - Architect and implement advanced AI and machine learning solutions, driving exceptional business growth through data-driven decision making and automated intelligence - Direct multi-channel customer engagement strategy through Twilio integration and intelligent chatbot solutions, achieving breakthrough improvements in customer experience metrics - Lead digital transformation initiatives across diverse markets, demonstrating exceptional ability to adapt global solutions to local requirements while maintaining enterprise standards - Build and mentor high-performing technology teams across multiple countries, establishing track record of developing future technology leaders and driving organizational excellence

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- Pioneered and executed complete digital transformation strategy as founding LATAM CIO, establishing comprehensive IT ecosystem across multiple countries while ensuring regional compliance and cultural alignment - Architected and built entire LATAM IT organization from foundation, encompassing IT Service Management, Infrastructure, Information Security, Software Development, Business Intelligence, and Project Management Office - Transformed digital payment landscape in Brazilian market through successful implementation of MyClin financial portal and InvisalignPay consumer financing platform, significantly improving payment accessibility and customer experience - Revolutionized customer engagement by implementing multi-channel communication strategy, integrating Twilio-powered contact center with WhatsApp business solutions, dramatically improving customer reach and satisfaction - Enhanced customer support efficiency through strategic implementation of Ada chatbot solution, optimizing response times and streamlining customer service operations - Established robust information security framework compliant with regional regulations, implementing comprehensive data protection measures across diverse LATAM markets - Orchestrated successful market expansion through multiple product launches across LATAM countries, ensuring seamless IT infrastructure scaling and localization - Developed and executed IT talent acquisition strategy, building high-performing teams across multiple countries while fostering inclusive, collaborative culture - Implemented standardized project management methodologies across region, ensuring consistent delivery of strategic initiatives while adapting to local market needs - Designed and deployed comprehensive Business Intelligence infrastructure, enabling data-driven decision making and providing actionable insights for regional business strategy

- Led enterprise-wide digital transformation initiatives, architecting and implementing cutting-edge BI platforms, Data Science solutions, and customer-facing applications, driving significant improvement in data-driven decision making - Spearheaded Data Science & Engineering strategy, successfully launching AWS-based Clinical Data analytics platform utilizing Amazon Redshift, enabling real-time analysis of patient outcomes - Directed extensive portfolio of technology projects, managing substantial budget while ensuring alignment with corporate strategy and maintaining consistent compliance with FDA, HIPAA, and SOX regulations - Established robust IT governance framework, orchestrating seamless collaboration between Infrastructure, Operations, and PMO teams to deliver enterprise-wide technological solutions - Optimized IT operations through strategic vendor management, achieving substantial cost reduction while maintaining service excellence through performance-based contract negotiations - Built and mentored multiple high-performing engineering teams, implementing Agile methodologies and fostering a culture of innovation and continuous improvement - Drove technical excellence through implementation of best-practice software development lifecycle (SDLC) processes, significantly improving time-to-market for new features

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- Lead and actively develop international Business Intelligence and Data Science teams, combining hands-on technical expertise with strategic leadership to drive organizational excellence - Architect and implement comprehensive BI solutions leveraging Microsoft technology stack (SQL Server, SSIS, SSAS, SSRS, SharePoint), delivering actionable insights across Sales, Marketing, Finance, Manufacturing, and R&D - Spearhead predictive analytics initiatives including customer churn prediction models and sentiment analysis, directly contributing to improved customer retention and business performance - Drive enterprise-wide adoption of data-driven culture, successfully establishing and scaling data science division while evangelizing analytics-based decision making - Design and implement scalable data marts and reporting systems, transforming raw data into strategic insights that power executive decision making - Lead development and execution of company's Business Intelligence strategy, aligning technical capabilities with business objectives to deliver measurable outcomes - Champion modern data science methodologies including text mining and statistical analysis, enabling sophisticated predictive modeling and business forecasting - Build and mentor cross-functional BI teams, fostering culture of innovation while developing next generation of data science leaders

Plagiarism detection solutions -- commercial and open source.

- Led and scaled high-performing database development team, driving technical excellence through strategic hiring and professional development of SQL specialists - Architected and implemented enterprise-scale data warehouses supporting Corporate Statistics Portal, managing multi-terabyte environments serving diverse stakeholders from business users to malware researchers - Engineered sophisticated ETL processes and SSAS cubes, delivering complex analytical capabilities while ensuring optimal performance and reliability - Developed comprehensive reporting ecosystem leveraging SQL Server Reporting Services, SharePoint, and Silverlight, incorporating advanced data mining techniques including change point detection - Spearheaded development of mission-critical antivirus appliance backend solution, integrating MS SQL 2008 R2, SSIS, and C# to deliver robust security infrastructure - Provided expert-level technical consultation on Microsoft SQL Server ecosystem (2005/2008/2008R2), specializing in: - Performance optimization and tuning - High-availability architecture - Disaster recovery planning - Replication strategies - System design and scalability - Established best practices and technical standards for database development, ensuring consistent quality across enterprise data solutions - Delivered critical technical leadership in complex data warehouse implementations, balancing scalability requirements with performance optimization

Teaching several courses in computer science and software engineering (C#, Java)/DBMS (Microsoft SQL Server, Analysis Services). Supervised a senior design project – Data Mining in Academic Information Systems (MS SQL Server 2005, Analysis Services, Integration Services, Reporting Services). Chairman of the AUN Upsilon Pi Epsilon Club. ACM programming team coach. Developed a plagiarism detection and prevention system (Microsoft SQL Server 2005, C#). Shareware for personal use and an open source version integrated with the Moodle CMS.

Server-side development (MS SQL 2k, 2k5, Analysis Services 2k, RS 2k) for a subsidiary of the USA Today Corporation (Arizona Republic). Gathered requirements, developed SQL Server Coding Guidelines. Datawarehouses, ETL-processes development, existing databases optimization. Consulting and troubleshooting in the areas related to the MS SQL. Building customer relationships. Design and development of the database for the resources management and scheduling system.

Software developer, implementation group leader (3 direct reports), DBA (MS SQL 2000, OLAP, DTS), system administrator (AD, DNS, DHCP). Implementing and further development of the enterprise information system (Delphi 7.0, FastReports, Reporting Services), setting up and supporting replication.