Supervises the airport team/crew members to ensure on-time flight closure and working towards overall on-time performance. Deals with mishandled Customers as a result of oversells, delayed or cancelled flights. Provide information to flight crew TAF/METAR, flight plans, suitability of airports and facilities, custom requirement and crew information. I successfully resolved challenging onboard situations such as medical emergencies and disruptive passengers and etc, created approach which contributing to the smooth operation of flights and if necessary interim Airport services Manager duty.

- Provide optimum Flight Crews rosters, respecting the Flight Time Limitation scheme (FTL). - Control the availability of all Crew members and to schedule them for duty. -Assist Crew members in settling disputes relating to sectors & flight hours flown, stand-by activations. -Forward planning of possible long-term disruptions to daily crew activities e.g. planned maintenance activities (checks) or lengthy AOGs. - Respond to irregularities by re-scheduling Crew members, keeping in close contact with Operations Control Centre. - Continuous checking of the duty and flight time limitations (daily, weekly, calendar monthly, calendar quarterly and calendar yearly). Operational planning in AOGs cases - managed to reduce delays and meet customer deadlines. Internship for a position Duty Manager OCC

- Ensure that passenger and aircraft handling practices conform to the safety and security standards. - Prepare flight operation related documentation: OFP, ATC FPL, NOTAM, meteorological information and other docs. - Work with GHA and ensure smooth passenger handling. - Work with business aviation. - Assist duty officer to handle company material and records. - Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure. - Operational support of the airline's customers in case of cancellation or delay of flights. - Organize the check-in counters and coordinating documentation issues. Experience with business aviation. Facilitating ramp handling activities with GHA, Caterers, Fueling, Maintenance and Crew to expedite departure.

- Organisation of ground and technical maintenance of aircraft; - Operational support and organization of flights in disruptions cases (delays, loss of slot, obtaining permission) - Weather forecasting WX; - Provision of financial, flight and technical documentation. - Ordering VIP catering, transfer - Negotiations with the consul and assistance in obtaining visas for the crew.

- Check-in passengers by reviewing the customer’s information to determine destination, flight number, date of departure, documents needed, etc. - Handles any aspect of ticketing and check-in, boarding, baggage service, reservations and resolving related complaints and problems. - Provide information to passengers/customers as requested. - Handle off-schedule operations caused by inclement weather/mechanical malfunctions and assist passengers. - Coordinate with airport authority for flight operational handling

-Preparation of procedural documents, control over the execution of administrative legislation. - Consideration of applications and reports of offenses, decision-making based on the results of the audit, production of procedural actions