• Planned and achieved the assigned target for the branch • Targeted new payrolls to be assigned to the branch, then ensured the cross selling in a way to cover all products of the bank and to increase profitability. • Managed and reported the tracking system of the stuff achievements. • Work on achieving bank's figures, to comply with region strategy. • Cross selling of all bank's products. • Reporting daily, weekly and monthly budget achievements • Manage the branch to ensure smooth running of daily work. • Monitor branch expenses. • Anticipate, assess and reacts to client's needs and complaints. • Review, follow-up and respond to audit comments, to improve branch's audit rating . • Responsible in keeping branch shape in a good manner. • Prompt tracing after all submitted retail issues. • Ensure service at an excellent level. • Develop staff skills, and creating teamwork. Also, evaluating staff performance. • Follow up, control bank's policy, to ensure that policy and procedures are applied • Follow up and co-ordinates with other departments, to ensure the smooth flow of work.

• Responsible for sales team in 12 branches of 50 people and allocating their targets. • Design new structure for sales department • Plan for current and future sales companies and event in the market. • Implement new sales activity management module to measure sales performance on individual and team level. • Finalize training road map for sales team to enhance team competencies and product knowledge. • Event new sales leaves behind brochures to pursuit and handle customer objection to a possible sales with design new sales strategy in alignment • Prepare slash submit sales budget one yearly basis based on cost income Ted and sales team activity management • Interviewing, hiring, coaching, team building. • Conducting the coordination between the other departments, upper management… and the sales team • Monitoring the competition activities as well as the market needs and plan accordingly. • Penetrate new market regarding our target strategy. • Scheduling visits to top customers and top prospects.

• Responsible for handling the business and promoting our company product • Submit Competition weekly report to the V.P on sales progress • Creating new agent and insure they received accurate information regarding the project. • Lead capable sales force whom would be capable to achieve sales target to meet the strategic plan for the project. • Analyze and source new opportunities for business and developing the market.

• Responsible for handling the business in Sharm El Sheikh& Hurghada (customer service, SE sales, Debit balance collection, fraud prevention) • Penetrate new market in Marsa Alam, Qusseir and Sahl Hasheesh. • Reporting to country manager • Implement Company Strategy for the Merchant Business in the Red Sea area in terms of mission, objectives and targets on annual basis. • Acquire individual and corporate Merchants as part of my responsibilities for the Sales department. • Develop and submit plan to Head of SE Sales team for Debit balance collection, new merchants signings, Hold out merchants signing and recommended action plan within the territory of Sharm ElSheikh & the red sea area. • Review inactive Merchants report of Sharm ElSheikh & the red sea area and decide whether to reactivate or cancel according to company preset criteria. • Recommend Merchants for Marketing support as well as potential Membership rewards partners then negotiate and develop Card Member offers to be promoted through marketing channels.(merchants relationship) • Ensuring that merchant in the area receiving the highest level of service expected from American Express, also meeting the targets objectives set up to accelerate and maintain the gap coverage . • Ensure the complete coverage of merchants take ones applications during service Blitz. • Identifying the merchant gap Vs competition and working on minimizing it. • Monthly recommendation for potential merchants commission review to increase business volume generated. • Signing/servicing blitz in remote areas as per the sales unit plans. • Generate monthly activity statistics management review and feedback. • Increase POS coverage by achieving the requested target assigned by the head of unit. 2. Risk management • Fight surcharging and pre-empt suppression within the assigned territory • Analyze all reported fraud cases in the red sea area, to recommend decision and ensure preventive methods are in place, additionally, monitor any suspected Fraud Merchants to avoid fraudulent charges and control Fraud Ratio in the assigned area. • Handle merchant’s inquiries and follow up to ensure that they are resolved efficiently and effectively. • Participate in the debit balance collection clearance by collecting debit balance entry. • Organize Fraud Prevention educational sessions for Key Merchants (Hotels, Diving centres, Bazaars) and ensure Fraud prevention communication letters are distributed to all merchant in the red sea area. • Establish contacts with other acquirers in Egypt as well as Government officials in order to store Merchant Fraud information. 3. Administration & Office Operations • Good capability in problem solving and top accounts management. • Backup for the sales Agent for merchant cheque dispatching. • Increase activity ratio of merchant base.

• Acquiring new cards, through approaching and direct solicitation to potential card member and assigned to various tasks in support of card marketing events and programs. • Research and prepare data on potential card members. • Submit high quality applications. • Ensure submission of accurate documents required by new accounts. • Maintain an approval rate of submitted applications of 70% • Ensure accurate information is given during sales calls. • Regular visit to existing corporate account to maintain relationship and to maximize on each corporate CIF. • Act as a support in card marketing program and activities. • The position is an ambassador of the company by presenting it to the potential card member.