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Female, 54 years, born on 20 February 1972
Novosibirsk, willing to relocate (Moscow, Saint Petersburg), not prepared for business trips
Technical writer
Specializations:
- Interpreter
Employment type: full time
Work experience 31 year 3 months
December 2017 — currently
8 years 5 months
Novosibirsk, www.katren.ru
Medicine, Pharmaceuticals, Pharmacies... Show more
Аналитик Службы развития
Разработка, согласование и внедрение запросов на доработку на расширение функциональных возможностей ИС Business Explorer.
Технические задания, документация, техподдержка
January 2017 — October 2017
10 months
Ixtens
IT, System Integration, Internet... Show more
Technical Writer
Technical writing & Information Support - Completed Projects:
* User documentation for ToYou service (`ToYou Dispatcher Manual', `ToYou Driver Manual', and so on);
* ToYou Dispatcher website (Odoo);
* ToYou Driver website (Confluence);
* ToYou Driver Training materials (presentation, lectures);
* ToYou learning video-clips for dispatchers' training.
January 2007 — January 2017
10 years 1 month
Recruitment Systems Pty Ltd
Technical Writer
Completed Projects:
* User documentation for TRIS information system;
* TRIS Help System (online sensitive help);
* TRIS Knowledgebase on the website;
* TRIS learning video-clips for training.
January 2002 — January 2007
5 years 1 month
Alekta Pty Ltd
IT, System Integration, Internet... Show more
Support engineer
Technical writing:
* Specifications & user documentation;
* Online sensitive help system.
Implementation and support:
* Answering support requests (writing SQL scripts, modeling the issue of a user, searching for a solution, communication with users by phone or email, consulting);
* Training;
* Business trips to clients for support needs;
* Quality Assurance (Testing of the system);
* Some other technical support responsibilities.
January 2000 — January 2002
2 years 1 month
Contact Inc.
Programmer
Full technical support of 'A1: Contact' information system
January 1995 — January 2000
5 years 1 month
Novosibirsk State Technical University
Lecturer
Theoretical and practical training in mathematics for engineering students
Skills
Skill proficiency levels
Driving experience
Own car
Driver's license category BAbout me
Technical Writing, Information Support, Answering support, technical support, Microsoft Transact-SQL, Bugzilla, Citrix Winframe, Confluence, FogBugz, ForHelp, Git, HTML, MS Terminal Server, Microsoft Access, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Microsoft Visual Studio, Microsoft Word, Microsoft Workshop, MySQL, OWL, Odoo, Oracle PL/SQL, RDF, Rational Rose, SQL, StarTeam, TeamViewer, Turtle GIT, VMware, Visual Basic, XML, Zendesk
Higher education
2018
Higher education
A.P.Ershov Institute of Informatics Systems
Computer science, Big data analytics
2001
Higher education
Новосибирский государственный исследовательский университет
механико-математический, прикладная математика
2000
Higher education
Novosibirsk State University
Math & IT Department, master
1995
Higher education
Novosibirsk State University
Math & IT Department
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Up to one hour
