Leadership & Management Experience • Led and motivated sales teams, ensuring consistent performance and accountability. • Designed and facilitated daily briefings to align goals, review performance, and set clear priorities. • Coached managers through one-on-one sessions, identifying growth areas and improving sales skills. • Monitored real-time deal quality, providing instant feedback to maintain high standards. • Increased conversion rates and average check through process optimization and team development. • Recruited, trained, and onboarded new staff, building high-performing and cohesive teams. • Implemented sales scripts, communication standards, and motivation systems to boost results. • Managed scheduling, payroll coordination, and performance tracking across the department. • Collaborated cross-functionally with IT, finance, and operations to streamline workflows. • Built and structured the Quality Control department, ensuring accurate monitoring and reporting. • Developed actionable reports on sales dynamics, team efficiency, and market trends for leadership. • Introduced automation tools and optimized internal processes, reducing errors and saving time. • Handled crisis situations and unplanned challenges, maintaining stability and efficiency. • Supported strategic decision-making by proposing initiatives that increased revenue and reduced costs.

providing guide services

Wholesale purchase and logistics of jewelry

Organization of tourist trips around Georgia

Assistance to global brand clients in solving technical problems, reporting

Outbond calls, selling our products, work with reclamations

I created a company for transfers in Georgia http://gudauri-tour.ge, in parallel I conduct excursion activities. My responsibilities include searching for guides, distributing orders, getting feedback from clients. I also conduct excursions in Georgia myself.

Organization of the process, search for suppliers and conclusion of contracts with them, marketing, work with social networks, hiring staff

Created a hostel in Tbilisi, set up sales channels.

Startup for the production of floristic boxes. Established work processes, sales. The business was subsequently sold

Recruitment, International purchase of goods (conclusion of contracts, negotiations, interaction with customs authorities, search for suppliers) Retail development (opening new stores, interaction with tax authorities, recruitment) Analysis of the assortment (identification of running positions, drawing up sales schedules for product groups) Competitor monitoring (price comparison, retail price adjustment) Work with personnel (development of motivation systems, identification of growth points, personnel training)

Implementation of the sales plan (the best performance since the establishment of the branch is shown) Territory planning (distribution of territory between sales agents) Staff motivation (development of employee motivation systems) Recruiting (interviewing, hiring staff) Analysis of the sales plan, the choice of tools for its implementation Results: Best Seller 2012 The best supervisor in the history of the branch September-October 2012 Replacing the position of the head of the sales department (interaction with related services, setting up a sales plan for each manager, control)

Responsibilities: business development, network building, recruitment and personnel management, ordering goods, international negotiations, customs clearance, reporting. Profile - retail trade in silver souvenirs and jewelry with the delivery of the latter from India, Thailand, Hong Kong on a contract basis with manufacturers. I started with a department in a clothing store, at the end now I had four outlets.

Responsibilities: direct sales, increasing the level of sales, personnel management, daily reporting, trainings, receiving and displaying goods. Achievements: the first certified manager in Saratov, went from an intern to a senior manager, won a competition from Motorola - a trip to the Dominican Republic (one of 30 employees from all of Russia)