Innovative and resourceful Professional with experience in Business Development, Marketing, Sales and Customer Services, believe, that with the acquired skills in the course of professional and educational experiences will be valuable asset for your organization and/or for your clients. -development and integration talent session methodology -implementing new educational programmes for staff -Coaching the team in creating marketing concept -Supporting sales team with delivering budget goals figures, increasing market share up to 60% ; -implementation training plan for all hotel staff) -creating and implementing media plan for hotels , increasing brand awareness; -sales and marketing strategy development; -leading top 10 clients ( both corporate and travel agencies ) as a part of 'leading by example project" - dealing with OTA( contracting , rate parity loading rates into the systems) ; -managing team of 30 pax; -Monitor operational results and continuously evaluate solutions that best serve the company and guests; -Analyze customer and employee feedback to constantly refine internal processes and guest experience; -Oversee and lead sales and revenue teams to increase client base and reach revenue goals; -participation in all marketing activities: road shows, conferences , work shops, etc

-Manage corporate educational program for employees, -setting goals for the team and monitoring kpi delivery; -hotel's business development strategy creation; ; -ensuring budgeted goals, KPIs and key financial indicators -coaching the team in operations tasks delivery with focus on high level of provided services; -organization and optimization hotel's daily operations -hotel staff recruiting process -establishing and maintain high level of hotel's standard by training the team and new educational methods implementation; -managing reservation, sales, front office, "events" departments -negotiation terms and conditions for annual agreements with clients and suppliers -handling tenders process

-Developing and implementing effective strategies to maximize revenue generation -Forecast, room revenue and budget compilation -dealing with top 10 producers-jets, crews, retail segment, construction sector Participating in international fairs, trade shows in order to attract new business and increase brand awareness Leading reactive , proactive sales team and reservation department (25 people) Creating and managing Annual Strategic Plan Adjusting strategy based on competitive market and market segment knowledge Providing support and coaching for team members to drive high levels of performance, job satisfaction, and personal growth

-Sales & Marketing strategy developing -Forecast, room revenue and budget presentation (to -Executive committee and owners) -Covering key strategic clients; Oil&gas, FMCG, IT companies -Establishing strong portfolio on Moscow market and out bound (Europe) -Working in close collaboration with GSO London team for delivering best results -Managing reactive and proactive sales team (8 people) -Strategic selling plan and key aссounts planning Events organization -PR&Marketing plan creating

-Implementation the sales strategy. -Creating and up-dating the client database. Searching new clients. Monitoring the Hotel presence and promotion via different web-booking engines (web-sites and GDS) Arranging and holding the banqueting and conference events. Monitoring the client’s feed-back Supervising the Hotel sales & marketing team, inclusive of reservation department (3 people) Motivating and staff trainings. Creating and implementation of sales strategy with direct report to DOSM and Hotel General Manager Achieving all budget figures with direct report to GM ( Hotel is on the 3rd place in by the RevPar in comparison set (only 5* properties) by the end of 2009.

building and keeping relationships with present clients (regular meetings with them, making presentations of new products, creating new packages and loyalty programs); business trips to regions (Krasnoyarsk, Novosibirsk; Novokuznetsk, etc) -market situation analysis, collecting leads for the future sales activities in the region, creation of Swissotel brand awareness and recognition in the regional market and among targeted audience (main regional corporations, local offices of large national or international companies and local travel agencies) experience in preopening of new Conference Centre ; organization of Clients’ Events marketing partnerships with global international companies and brands regular cooperation with Global Sales office (providing reports of realized projects, achievements and sales strategy for the further activities) Analysis of market situation ( preparation of Sales and Marketing Plan, SWOT analysis)

-leading front office daily operations tasks; -close collaboration with housekeeping department; -dealing with guest's invoices;