Installation and connection of conference equipment. Administrating Active Directory. Managed user accounts, permissions and licensing in Office 365 (Azure AD environment). Automated routine tasks of account creation and mailbox setup using PowerShell scripts. Provided IT support for customer companies. Configured hardware, devices and software to set up work stations for employees. Assisted in server deployment and configuration for customer infrastructure. Supported global IT teams in setting up enterprise-level systems and networking equipment. Provided L1–L2 IT support for enterprise clients, troubleshooting incidents and escalating complex cases to global DevOps/infra teams. Collaborated with application teams on deployment, patching and troubleshooting of business-critical systems. Participated in monitoring and maintaining uptime of enterprise platforms.

Configured hardware, devices and software to set up work stations for employees. Accepted and maintained inventory of new equipment (PCs and peripherals). I was solely responsible for keeping track of all new equipment and write-offs of lost and broken items. Maintained Disaster Recovery infrastructure: managed ~30 laptops, ensured security compliance, tested failover scenarios for business continuity. Trained new junior IT staff. I trained our new IT specialists to perform all of my functions to ensure replacement in case of my absence. Four junior specialists successfully demonstrated newly learned skills during my vacation or sick leave. Provided IT support for business and IT meetings, webinars, calls, etc. In particular, I helped the company successfully pass a number of inspections conducted by different Russian authorities in several different offices in the company. Collaborated with software development team: identified and documented bugs, tested release fixes, participated in deployment and validation of updates. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Installed, configured and tested equipment on specialized platforms. Engaged in first-level support for customers requiring routine support and troubleshooting. Tested and checked performance of hardware and software programs. Reviewed technical documentation to complete equipment maintenance and repair. Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.