Responsible for all IT services from infrastructure to business applications. Support, implementation, improvement and development, both internal and outsourced.

IT services provisioning and management Entry point for business IT enquiries and escalations Liason for application support Responsible for PII protection, FZ-152 Head of local IT department (1 direct report) Job roles definition, hiring DR planning participation, recovery infrastructure facilitation Project Management for local IT projects Vendor and Contract management Corporate IT projects facilitation in Russia (servers consolidation, Windows10 migration, printing optimization, network transformation, Windows Server 2008/2012 exit, Windows Server 2016 and SQL Server 2016 implementation, Application portfoilo modernization, ERP inplementation etc) Interaction with auditors and regulators Hardware disposal IT Risk management

Responsible for IT infrastructure services provisioning and support in Moscow locations IT infrastructure design and implementation Head office move Maintaining infrastructure services availability Cost optimization Backup system creation Managing or taking part in infrastructure related projects Vendor & contracts management IT support outsourcing

Managing Enterprise-level infrastructure in Moscow, St.-Petersburg and Simferopol offices Manage and motivate the team to perform their duties (4 direct reports) Maintaining infrastructure services availability Cost optimization IT infrastructure consolidation Backup system modernization Managing or taking part in infrastructure related projects Office move in St.-Petersburg, office expansions in Moscow and Simferopol Vendor & contracts management

Responsible for desktop technology, hardware and software, in MMC office in CIS region Working with the business to know and support their priorities; 1 direct report Single point of contact for the business for all IT related queries Taking part in corporate projects, including office moves Incident Management, keeping up to SLA Change Management End users' Requests fulfillment Dealing with the auditors, internal and external Acting ServiceDesk Administrator for Eastern Europe (Russia, Ukraine, Kazahstan, Azerbaijan, Poland, Czech Republic, Hungary, Bulgaria, Romania) Managing relations with 3rd party service providers within CIS Working with the business to know and support their priorities Assisting region-wide teams in their work for MMC offices in CIS

Responsible for desktop technology, hardware and software, in MMC office in CIS region: Russia (Moscow and St.-Petersburg), Ukraine (Kiev), Azerbaijan (Baku) and Kazakhstan (Almaty) 2 direct reports Incident Management, keeping up to SLA Change Management End users' Requests fulfillment Acting ServiceDesk Administrator for Eastern Europe (Russia, Ukraine, Kazahstan, Azerbaijan, Poland, Czech Republic, Hungary, Bulgaria, Romania) Taking part in corporate projects, including office moves Managing relations with 3rd party service providers within CIS Working with the business to know and support their priorities Single point of contact for the business for all IT related queries

Local IT infrastructure support in Moscow and St.-Petersburg; 1st line support to end user community Incident Management Hardware and software procurement

Providing 1st line support to end user community; Participating in corporate projects Incident management, Change Orders creation & implementation, registering and fulfilling Requests from user community

Design, cabling and support of Company LAN Active Directory design & implementation End users support Desktops and laptops provisioning Hardware and software procurement

Specific tools creation for geologists