Oversaw the achievement of financial and operational performance targets, ensuring revenue growth and increased profitability for the dealership center. Optimized all business processes across sales, service, and parts departments. Managed organizational planning and control for new and used car sales, repair operations, service sales, and parts & accessories.

Spearheaded the integration of AI into sales processes. Configured CRM systems (AMO, Bitrix24) and ensured their integration with company workflows. Developed sales scripts with automated lead qualification and optimized business processes to increase conversion rates. Conducted sales training and built KPI analytics (sales funnel, NPS, LTV). Automated routine sales operations and developed business scaling strategies based on P&L analysis.

Managed a region with multiple dealerships across 5 automotive brands and 2 locations. Directed sales of new and used vehicles and controlled the execution of sales plans and service department utilization. Analyzed financial and operational efficiency, optimized P&L budgeting processes. Implemented employee motivation programs and was responsible for recruitment, training, and certification of key personnel. Conducted negotiations with government authorities and business partners.

Managed a cluster of 4 dealerships (Volkswagen, Skoda, Mazda, Mitsubishi) and used cars business. Coordinated the work of all dealerships, conducted negotiations with vehicle importers, and analyzed cluster efficiency. Developed and implemented marketing strategies to boost sales and optimize operational costs. Achievement: Led the Mazda Murmansk dealership to become #1 in market share in Russia in 2021 (3.04%).

Company's field of activity: international car sales and service network. Area of responsibility: management of the Audi service center. Main responsibilities: - organization of uninterrupted operation of the station to provide timely services and maintenance of vehicles; - setting tasks and monitoring their execution (50 people are directly subordinate); - work to improve the quality of services; - budgeting, analysis of the financial and production efficiency of the car service, increase in the gross profit of the SERVICE station; - handling complaints; monitoring compliance with mutual obligations under dealer agreements; - ensuring the implementation of planned KPIs; - interaction with representatives of car manufacturers; - participation in the selection and evaluation of specialists, staff productivity management; - ensuring compliance with dealer standards; - maintaining customer satisfaction at a high level. Results and achievements: - conducted staff rotation, optimized costs (reducing the number of employees by 15% while maintaining the quality of business processes); - ensured the implementation of planned performance indicators (qualitative, quantitative, financial) by 110%; - initiated and implemented a video story capture tool in the mechanics ' work system (result: 15% increase in conversion rate%); - built a system of effective interaction with Audi Russia.

Development of new channels to attract customers (social networks, YouTube, bloggers, bots, autofunnels, a chain of contacts with the client) and BTL projects for sales, LTV.

Sales of cars, marketing strategy, quality management of customer service in sales, aftersales and financial service.

Sales of cars, marketing strategy, quality management of customer service in sales, aftersales and financial service. Increase in the share of sales from January 2016 to December 2017 from 17 to 23% (+6%) among Audi dealers in St. Petersburg on the background of a drop in sales of Audi -20%.

Sales of cars, marketing strategy, quality management of customer service in sales, aftersales and financial services, responsible for all communications with VW importer. The authority is 350 people. Achievements: The winner of VW world award "Golden Needle Volkswagen” in title “Sales & Marketing”. VW Pulkovo is the best dealer in Russia in 2012. VW Lahta is dealer #3 in 2013 in Russia. Fast start for the new dealer VW Tallinsky with 105 cars first month sales and 20 service customers a day in first mount (September ’13). For the first five months of 2013 VW Tallinsky has ranked the top 20 of the best dealers in Russia. Member of Top10 Directors board 2012,2013, 2014, 2015 of Volkswagen of Russia.

ABC Ltd is the largest auto service operator in St. Petersburg for cars with the after warranty life period. The authority is 250 people. Oversaw the achievement of financial and operational performance targets, ensuring revenue growth and increased profitability for the service center. Optimized all business processes across service and parts departments. Managed organizational planning and control for car repair operations, service sales, and parts & accessories.

Full management of the dealer enterprise, starting with the construction of the dealer. Member of the Board of Directors of Axel Group, implementation of VW standards to the new dealer. The authority is 120 people. Achievements: fast start up to the best VW cars seller in St. Petersburg on the first 12-th month of work in 2007.

Supervision of third part of Audi dealers in Russia in the direction of aftersales: Audi standards, sales of original parts, accessories and workshop labor, quality management and improvement of service workshops at the dealership businesses, opening new dealers. Achievements: Ranked among the Top 15 managers Audi Aftersales in the World (Audi Importer’s Cup ’06). After that was considered in the work to the headquarters of Audi in Ingolstadt City, Germany.

Axel Group: Lexus Axel Car, Toyota Center Pulkovo, Toyota Center Piskarevsky, St. Petersburg. Service management: - Budgeting - Goal-setting - Construction and adjustment of business processes depending on the tasks. - Quality control. - Personnel motivation. - Marketing concept. - Hiring new employees. - Sales management of parts, accessories and workshop labor. - Service quality control. - Relationship with importer Toyota Motor. Achievements: 60 customer’s passes at 10-lifts Piskarevski workshop in 12-hours shift (32-35 passes generally considered full download).

Service management: - Budgeting - Goal-setting - Construction and adjustment of business processes depending on the tasks. - Quality control. - Personnel motivation. - Marketing concept. - Hiring new employees/ - Sales management of parts, accessories and workshop labor. - Service quality control.

Parts inventory, supply chain, customs clearance of spare parts, sales processes, stock planning and budgeting.