• Administration of customer database; • Administration of SQL database; • Anticipate possible problems and develop contingency plans to address them; • Ask questions to determine nature of problem; • Assist in maintaining LAN/WAN records and, as appropriate, telephone systems; • Assist staff in main office, remote locations and customer sites with technical support for servers, desktop computers, applications, network services and devices, and related technology; • Carry out installation tasks as requested by IT Manager and Project Managers; • Carry out IT inductions; • Clean up computers; • Complete all required information on required documentation in accordance with TBC Kredit procedures specific requirements; • Conduct the management and leadership of the Department to ensure agreed company targets are achieved; • Control Server and Help Desk teams with the strategic utilization of available resources. This includes the development of an Active Directory Services strategy to support standard-based directory services, Virtualization Platform, comprehensive security and virus protection capabilities, and a robust networking infrastructure; • Coordinate activities by scheduling work assignments, setting priorities, and directing required personnel, as instructed by IT Manager; • Coordinate logistics for equipment repair; • Coordination of engineering staff engaged in networking & telephony services. • Develop IT policies, annual plans and budgets; • Document recurring support processes; • Ensure implementation and maintenance of networked systems, the infrastructure, and other related sub-systems to provide efficient resource utilization and performance; • Ensure routine check and maintenance of office network, Assist in maintaining LAN/WAN records and, as appropriate, telephone systems. Maintain inventory of all TBC Kredit computers and network-related equipment; • Establishes unit standards and policies; implements and recommends actions to improve work flow, simplify operational and reporting procedures and improve performance standards; • Evaluate, recommend, support procedures for LAN, WAN, routers, switches, firewall, VPN, server system software and hardware systems, administrative system hardware environment, telecommunications, desktops, telephony and web hardware and connectivity; • Follow up with customers to ensure issue has been resolved; • Install computer peripherals for users; • Install, modify, and repair computer hardware and software; • Inventory of IT equipment; • IT starter process for new joiners; • Lifecycle management of IT for personnel; • Maintain daily performance of computer systems; • Maintain inventory of all TBC Kredit computers and network-related equipment; • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies; • Manage IT process for leavers (e.g. email, IT equipment, etc.); • Manages, plans, organizes, schedules, prioritizes, assigns, and reviews the work of assigned information technology staff; monitors workload, deadlines, goals and progress; • Managing infrastructure to achieve the highest possible availability of services and service performance; • Monitor procurement process; • Oversee all phases of project from conception to completion; • Perform any other job-related duties as assigned; • Perform onsite analysis, diagnosis, and resolution of complex infrastructure problems for end users, and recommend and implement corrective solutions; • Perform routine check and maintenance of office network; • Prepare tests and applications for monitoring Infrastructure performance, and then provides performance statistics and reports on quarterly basis to Department Manager; • Provide IT training and support to staff as required; • Provide senior management with regular and comprehensive reports on completed projects and/or status of works in progress; • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; • Report to line manager any problems encountered and discuss possible solutions or alternatives before proceeding on assigned work; • Report to line manager on completion of assigned work; • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; • Respond to email messages for customers seeking help; • Respond to queries either via remote session, in person, or over the phone; • Run diagnostic programs to resolve problems; • Run reports to determine malfunctions that continue to occur; • Serve as the liaison between the instructional technology function and the business, operating as a team member responsible for providing instructional design expertise and system selection recommendations; • Supervising communications: utilizing a communications plan, managing service including service recovery activities, managing projects and activities through structured planning and oversight; • Train computer users; • Use Call Centre tools (Service Desk), provided training and knowledge documentation to provide resolution to customer problems and issues; • Verify and review completed work assignments and work techniques; • Walk customer through problem-solving process; • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software; • Working on day-to-day activities providing support function relating to wired\wireless infrastructure things relating routing, switching, load balancing, firewall changes, WAN optimization and Network Management.

• Anticipate possible problems and develop contingency plans to address them; • Ask questions to determine nature of problem; • Assist in maintaining LAN/WAN records and, as appropriate, telephone systems; • Assist staff in main office, remote locations and customer sites with technical support for servers, desktop computers, applications, network services and devices, and related technology; • Carry out installation tasks as requested by IT Manager and Project Managers; • Carry out IT inductions; • Clean up computers; • Complete all required information on required documentation in accordance with TBC Kredit procedures specific requirements; • Conduct the management and leadership of the Department to ensure agreed company targets are achieved; • Control Server and Help Desk teams with the strategic utilization of available resources. This includes the development of an Active Directory Services strategy to support standard-based directory services, Virtualization Platform, comprehensive security and virus protection capabilities, and a robust networking infrastructure; • Coordinate activities by scheduling work assignments, setting priorities, and directing required personnel, as instructed by IT Manager; • Coordinate logistics for equipment repair; • Develop IT policies, annual plans and budgets; • Document recurring support processes; • Ensure implementation and maintenance of networked systems, the infrastructure, and other related sub-systems to provide efficient resource utilization and performance; • Ensure routine check and maintenance of office network, Assist in maintaining LAN/WAN records and, as appropriate, telephone systems. Maintain inventory of all TBC Kredit computers and network-related equipment; • Establishes unit standards and policies; implements and recommends actions to improve work flow, simplify operational and reporting procedures and improve performance standards; • Evaluate, recommend, support procedures for LAN, WAN, routers, switches, firewall, VPN, server system software and hardware systems, administrative system hardware environment, telecommunications, desktops, telephony and web hardware and connectivity; • Follow up with customers to ensure issue has been resolved; • Install computer peripherals for users; • Install, modify, and repair computer hardware and software; • Inventory of IT equipment; • IT starter process for new joiners; • Lifecycle management of IT for personnel; • Maintain daily performance of computer systems; • Maintain inventory of all TBC Kredit computers and network-related equipment; • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies; • Manage IT process for leavers (e.g. email, IT equipment, etc.); • Manages, plans, organizes, schedules, prioritizes, assigns, and reviews the work of assigned information technology staff; monitors workload, deadlines, goals and progress; • Managing infrastructure to achieve the highest possible availability of services and service performance; • Monitor procurement process; • Oversee all phases of project from conception to completion; • Perform any other job-related duties as assigned; • Perform onsite analysis, diagnosis, and resolution of complex infrastructure problems for end users, and recommend and implement corrective solutions; • Perform routine check and maintenance of office network; • Prepare tests and applications for monitoring Infrastructure performance, and then provides performance statistics and reports on quarterly basis to Department Manager; • Provide IT training and support to staff as required; • Provide senior management with regular and comprehensive reports on completed projects and/or status of works in progress; • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; • Report to line manager any problems encountered and discuss possible solutions or alternatives before proceeding on assigned work; • Report to line manager on completion of assigned work; • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; • Respond to email messages for customers seeking help; • Respond to queries either via remote session, in person, or over the phone; • Run diagnostic programs to resolve problems; • Run reports to determine malfunctions that continue to occur; • Serve as the liaison between the instructional technology function and the business, operating as a team member responsible for providing instructional design expertise and system selection recommendations; • Supervising communications: utilizing a communications plan, managing service including service recovery activities, managing projects and activities through structured planning and oversight; • Train computer users; • Use Call Centre tools (Service Desk), provided training and knowledge documentation to provide resolution to customer problems and issues; • Verify and review completed work assignments and work techniques; • Walk customer through problem-solving process; • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software; • Working on day-to-day activities providing support function relating to wired\wireless infrastructure things relating routing, switching, load balancing, firewall changes, WAN optimization and Network Management.

• Configuring IT infrastructure and providing helpdesk; • Setting up and configuring high-speed internet lines; • Configuring networks for the domain; • Building networks from start for clients.

• Building networks from start; • Configuring IT infrastructure and providing helpdesk; • Configuring networks for domain; • IT projects creation and implementation; • Managing clients database; • Sales management – price-list formation, purchase, distribution of goods in shops and warehouses, receiving and issuing; • Stocktaking• The manager of purchases.

• Configuring IT infrastructure and providing helpdesk; • Configuring networks for domain; • Building networks from start for clients; • Experience in Microsoft Navision.