Develop and manage the Oracle Support relationship with a designated large account(s), throughout the engagement and to maximize the customers or partners use of Support Services, drive high degree of satisfaction and protect Support revenue streams • Represent the customer or partner as a single point of contact within Oracle • Manage the contract or delivery engagement • Develop and maintain solid relationships with senior management across lines of business and third parties • Plan and deploy Support activities • Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures • Actively drive remote services adoption and identify new sales opportunities at customers • Assure and improve the quality of the service, and maintain accurate account information • Assist in the renewal of Support contracts, and contribute to pre-sales activities • Communicate opportunities for customers to engage with Oracle such as technical events and business seminars • Platinum Service champion • Lead Generation champion

• Supervising/managing of support engineers team (5-6 people) • Client consultation in area of technical questions • Accomplishment obligation of technical support contract • Close work with account teams, partners and customers in support of sales objectives • Statement of objectives and goals in cooperation with Client representatives • Work planning in order to achieve Client’s business purposes • Supervising, managing & coordinating complex technical projects for Clients • Control of proactive and active works on an Account • Analysis of active and proactive works on an Account • Preparation reports for Clients • Close work with account teams, partners and customers in support of sales objectives • Recommendations to Sales-manager Clients: Sberbank Gazprombank Rostelecom Sibur Mosenergo Bank of Moscow

Hardware and software support of the critical systems, using High-end decisions HP for server HP 9000 Superdomе and HP StorageWorks XP at the following Clients: Rostelecom Gazprombank TNK-BP • Work organization • Equipment installation and upgrade • Performance optimization • Supervision during active and proactive works • Clients support and consultation • All engineering support • Younger personnel training

• Supervise, manage, coordinate and control of the projects • Preparation and equipment installation (HP, SUN, HITACHI) • Installation and support Oracle Database • Installation and support Veritas Volume Manager и NetBackup • Clients support Participation in projects: Azercell Telecom J. V., Azerbaijan AZERFON LLC, Azerbaijan Armenia Telephone Company, Republic Armenia Kazakhtelecom, Republic Kazakhstan Каr-Tel, Republic Kazakhstan Lao Telecommunications Joint Venture, Laos Lao-Asia Telecom, Laos Baykalwestcom, CJSV, Russia Global Tel, Russia Dalsvaz - Magadan, Russia Nizhniy Novgorod Cellular communication, Russia Dagtelecom, Russia New Telephone Company, Russia Northwest Telecom - Murmansk, Russia

Technical support