 The maintaining relations with existing clients. Regular phone communication, response to written requests of the clients. Transfer of client requests in the work, liaising between clients and back office at all stages of work.  Additional sales of services to existing clients in accordance with identified their needs. The re-establishment of relations with former clients and bring them to resume relations.  Documents flow between the client and the company. Exhibition of, and payment control accounts. Expulsion of closing documents.

Establishment of primary contact with clients, training of clients, sale of company services, performance of sales plan . Since December 2011 take part in development of other Forex brand in Russia www.forexoptimum.ru. As the result we received a brand popularity in limited circles, the bonus company have a success with clients. Communications with some sites/forums are established. Daily inflow of clients into bonus accounts is provided. There were positive reviews of a brand on the Internet.

 Management of project "GlobalInternational markets"  An establishment and maintenance of contacts with western brokers, searching for russian clients that ready to work at western markets  An establishment of contacts with western counterparts and clients ready to work at the Russian markets

 Field checks of additional offices regarding 115 Federal Law from 07.08.2001  Field check instructions writing  Reporting, revealed breaches correction instructions writing

 Interactions with customers at all stages: searching of clients in target groups, conclusion of contract, discussion of product parameters and product model drafting, monitoring of execution, rework discussion, clos-ing documents  Assistance to chief in elaboration of new clients attraction strategy, evaluation of efficiency of different types of products (sites, corporate styles, banners, flash-animation and other advertisement in Internet)  Realization of documents flow between the department and account department

 Assistance to chief in management the department  Assistance in elaboration and inculcation of new banking products, based on banking system “CitiDirect Online Banking”  Compiling and presentation to directorship daily, weekly and monthly reports about department functioning  Realization of interaction between the department and other depart-ments of the bank  Before-sale presentations to clients

 Elaboration and implementation of procedures of quality control for em-ployees of the bank, working with clients – physical persons  Hidden check-ups of presence points on observance of inner banking procedures and rules of customers service  Control for observance of banking procedures inside the bank

 Inner control for customers support department (Citiphone)  Check-ups of cash offices on observance of inner procedures  Sending daily and weekly reports about functioning of customers sup-port department

 Assistance to chief in management the department  Assistance in elaboration and inculcation of new banking products, based on banking system “CitiDirect Online Banking”  Compiling and presentation to directorship daily, weekly and monthly reports about department functioning  Realization of interaction between the department and other depart-ments of the bank  Consulting clients – legal persons about functioning of electronic pay-ment banking system "CitiDirect Online Banking"  Visiting clients, installing the system, teaching clients working in the sys-tem, teaching clients administrating the system