https://dufry.com/ https://regstaer.ru/ Management and improvement of IT department activities, which provides a full IT-function for a Regstaer a DUFRY Company – world leader of Travel Retail industry in the airports duty free & duty paid zones. The main achievements: • IT Business maintance cost optimization • Opening and reconstruction of retail stores & WH in the country's airports • integration of information systems with DUFRY AG joint stock partner • Introduction of new promotions and loyalty bonus programs for brand vendor buyers • implementation of a set of measures to comply with the requirements in the marking label legal law for labeled products (footwear, perfume, etc) • Preparing the IT and business landscape for the transfer to the SAP ERP system • Integration and maintenance of SAP ERP + POS TP.NET • implementation of the array of change requests for operating information systems and IT exchanges

https://regenbogen.com/ https://regenbogen-leuchten.de/ https://mw-light.ru/ https://chiaro.ru/ Management and improvement of IT department activities, which provides a full IT-function for a wholesale-retail and commercial-manufacturing group of companies (RU-CN-EU) The main achievements: - IT strategy has been developed and the budget was approved by CEO; - A professional IT team has been formed; - Effective and optimal relationships with outsourcing-related IT services have been built up; - The best basic practices of ITSM/PMBOK/AGILE/SCRUM management have been introduced; - IT-ServiceDesk and BPM system have been started on Bitrix24 platform (box+dev); - New logistical channels have been automated; - Three lighting shops have been open up; - Successful transformation of key accounts (CIS and EU) to EDI; - New web-service `Your account' has been developed for wholesale clients; - Successful integration with the biggest world marketplaces (Amazon, Ebay, AliExpress, OZON, goods, etc.); - A number of infrastructure projects has been implemented and an array of change requests from business units (IT, manufacturing, QC, product, logistics and commerce, accounting, HR, security) has been resolved;

Retail startup. Federal retail chain of fixed-price shops `Zaodno' (HomeMarket) Key functions: - A complex provision of IT function of the company; - Maintenance and development of IT systems, class: 1CSystems(EPR,ACC,HR), bitrix, axapta, solvo - Reporting to CEO; translation of accounts/reports to investment funds The main achievements: - 30 retail shops of the chain have been open up; - Unified service desk of all administrative back-functions has been set up; - ITSM-practices for IT-activities management have been integrated; - the unit costs have been reduced by 20% for IT-service for business with saving current SLA for business; - The main business processes, based on corporate erp, pos, wms, bpm solutions, have been auto-mated; - project of legislation accordance at EGAIS has been realized; - IT-systems adaptation to the conformity of Federal law-54 has been realized Then I've been promoted and transferred to the new HoReCa startup project (bakery with a full pro-duction cycle) The bakery chain with local production `Hlebnoe mesto' Key functions: - Feasibility study and investment constructor creation; - Launching activity of the management company; - Launching bakery production hall and a retail store; - Starting commercial activity; - Operating management of business processes The main achievements: - Central office of the company has been started; - IT-platform (erp, pos, mail, bpm, fin, acc) for providing activities of front/back-office processes has been started; - Positioning, assortment matrix and brand book concepts have been elaborated and realized; - The first bakery of the chain with its own production has been open; - The IT platform for rollout of new shops was prepared; - The company's activity has been automated

Federal chain of retail alcohol-supermarkets `Winelab' Key functions: - IT team management and integration of a project of SAP ERP Retail + POS Set Retail, as IT Director from the solution selection phase; - Exploitation of a complex of IT systems: SAP ERP, PI, BW (+POS DM), BOBJ, SM, SET Retail, 1CSystems(EPR,ACC,HR); - A complex provision of IT function of the company; - Reporting to CEO The main achievements: - Successful start of a productive working system in 5 months; - Exploitation of an IT-complex in 4 Russian Federal regions; - An effective in-house team for IT systems support has been formed; - Optimum interactions with external consulting and outsourcing have been built; - IT-infrastructure, projects and IT services managing platform has been set up; - Launching of the main IT complexes; - Budget protection and projects' solutions approval in front of the investment funds; - Budgeting and reporting within investment funds

Director of IT Department Key functions: - Audit of an existing IT-infrastructure, of level and quality of business process automation, regulation of communication between internal departments, subsidiaries and partner business systems - Providing a stable operation of all IT-systems of the company - Formulation and realization of IT-evolution according to the plan of business evolution and results of undertaken audit - IT Department management, leading of development and project depts (about 20 employees, incl. remote offices) - Preparation of integration methods of IT-systems and IT-programs through connection it to the one logical architecture under a common information area - Server Front/Backends and network channel operation optimization - Providing company information security - Interaction with partners, vendors, contractors, developers and outsourcing - Budgeting and budget performance monitoring The main achievements: - Infrastructure health and the main business processes of the company was audited - IT dept structure has been optimized, a development team and a project management team have been formed - ServiceDesk, enterprise business system management and development (ERP, CRM, 1C, WEB, backoffice) has been built up - Project of IT-infrastructures merger (servers, networks, web-sites, IT systems and IT programs) was put across while alliance of Russky Express and Megapolus group - Issues of public services availability and security have been resolved - Informational platforms for interaction of serving and commercial depts have been started - Plenty of improvements and bugs have been implemented in IT systems The main projects: - Implementation of ServiceDesk - Websites’ releases start and IT-systems and IT programs start - Transmission of financial accounting to 1C v.8.2 (sql) - Integration of the main erp (.net, sql) with partner IT platforms - Optimization of IT costs (equipment supply, network channel) - IT security (VPN, Firewall, Antispam/Antivirus) - Modernization of back-end systems (incl. licensing and virtualizing) - Transferring of IT infrastructure between rented realties - Building the IT Department on a level of possibility of providing with outsourcing IT services for partner companies - Setting up and maintenance of several business units in Russia, CIS and EU

TUI Travel PLC is an international travel holding. Subdivision TUI RUSSIA & CIS. 4 company-owned travel operators: VKOTRAVEL, TRAVELLAND, MOSTRAVEL, KievVoyage --> TUI 80 company-owned sales shops in Moscow, Saint-Petersburg, Ekaterinburg: VKO CLUB, TUI Travel Agency; 150 franchising nationwide representative shops 10 company-owned international representative offices Offering support of the entire appliance of the holding ~1000 workstations; 50 server platforms. Management of IT dept (sys-admins, tech specialists, assistants); Incidents emergency response operation; Quick resolution of requests for IT-service and support; Business orientation. Disciplinary control. Motivation. Management of a full cycle of setting up/transferring of a chain shop; Market analysis, technical inspection, administration of contracts for third-party services and outsource, implementation of successful partnerships, business correspondence. Dispute resolution, incl. in-house conflicts. Reducing time for a project complete Procurement and registration of IT-inventory. Logistics, warranty and repair service Direct involvement in projecting and organization of IT-infrastructure Providing a continuous operation of IT-infrastructure of chain offices and holding’s business units. Organizing a communication between Moscow headquarters and periphery.

www.spark-com.ru Tech support team lead Head of IT support team. Support internet users via PLC tech. Servicedesk intranet office users. Started up telecom billing system, servicedesk, callcenter.

IT support internet users with dialup, xDSL connections. Training junior engeneers and students