 Workflows: Loans Redress, Loans Manual Chain Building, Mortgages Review  Investigate, assess, reach a conclusion and provide a high standard of customer service on individual cases to customers.  Liaise with customers via telephone and written responses.  Work within set targets  Respond to customer inquiries with the current guidance and correct procedure

- P&L Management - - Organising and delivering team building exercises - Managing the team and establishing rotas - Placing orders to suppliers and accepting deliveries - Organising promotions and challenges for the team - Managing both front and back of the house operations - Stock and Cash Management - Organising regular Health and Safety, Challenge 21/25 and Fire risk assessment audits - Delivering excellent training to new members of the team - Delegate everyone to ensure a smooth flow of operations - Dealing with customer inquiries - Delivering excellent customer service to exceed their expectations

Hedmark Srl is a logistics company located in Romania, focused on supplying and delivering construction materials to various contractors on a 250 miles range. I have been selected for a summer placement scheme as an Assistant Manager. - Stock Management - Quality control - Profit and Loss Management - SEO management - Delegating and ensuring all the members of the staff are aware of their responsibilities - Analysing weekly and annual budgets and developing action plans accordingly