Logistics manager & Customer service, I am in permanent control of the logistic chain and quality of product; providers, stock, supply, orders processing and International cargo. Besides Permanently contacting and solving client’s requests to provide resolution and warranting a satisfactory experience for the customer. Also coordinating appropriate approaches for maintaining and constantly increasing database of clients for the company; this implies working with social networks, digital marketing & e-commerce strategies. Besides, scheduling providers to hold a constant supply for business operation. Responsibilities: • International logistic chain. • Developing internal protocol for logistics and quality assurance. • Orders processing. • Controlling stock and supply. • Customer service and attendance. • Solving disputes or client’s requests. • Warrant a satisfactory experience for customers along their purchasing cycle. • Digital marketing & e-commerce strategies. • Scheduling and contacting providers. • Increase client’s database. Achievements: Increasing of client’s database by 32%. Integrating social network into the purchasing cycle and expansion of company. Develop of logistics protocol and quality assurance system. First international sale for the company in Europe and USA.

As project engineer, I execute all company’s projects based on their life cycle stipulated by the PMI organization inlcuding: sales, designing, installation and starting up of a wide range of technology mainly fire alarm and extinguisher systems, ventilation, tanks, structural analysis and industrialization of processes. Responsibilities: • Leading execution of pipes, accessories and pumps. • Prevent future problems that may occur during installation stage and plan base on it; while arriving critical decisions when prevention is not possible. • Controlling of stock on field and program future orders which grant arrival of material on time; without interrupting normal execution of projects. • Analyze technology available and select the appropriate one for the specific project. • Coordinate mutually dependent tasks with clients, stakeholders or any other party involved in project. • Provide technical assistance or support base on norms as NFPA, ANSI, ISO or which apply. • Programming and execution of philosophy of fire detection systems based on characteristics of the project. • Help in the general design of fire extinguish systems; calculating losses by friction, size of pipes, pression and flow rate for selection of pump. • Developing SAT’s testing for delivery of project. • Coordinate all activities of initiation, planning, execution closure and controlling for the achievement of project’s scope and objectives. • Developing of inside and outside reports as the “S” curve base on work schedule and budget. • Management and controlling of risks. • Identification of stakeholders, sales and customer management. • Drawings using CAD and material selection. Achievements: Installation and starting up of fire extinguisher and alarm systems based on NFPA norms as 13, 20 and 72. Moving of a mechanical factory and designing of a ventilation system for a booth cabin.

As a monitor of the laboratory of mechanics of materials at UTP, I developed all academic and commercial activities based on the ASTM and NTC standards. Responsibilities: • Personnel management for performing of activities. • Support for students in academic assignments. • Maintenance and operation of specialized equipment and instrumentation. • Perform hardness testing: Brinell, Vickers and Rockwell. • Perform compression and traction testing of various metallic materials with standardized samples. • Perform flexion, crammed and Charpy impact testing. • Introduce non-destructive testing methods.

• Solve customer concerns. • Increase sales incomes. • Selection of staff and training.

• Maintenance and operation of specialized machines for paper production. • High quality control in operation process. • Dispatch and systemization of products. • Risk control assessor of working environment. A new production record was achieved in 2015 as teamwork result.