At the NBT I’m responsible for Avaya products deployment and installation on customer site , based on requirements from business and technical side . One of my major labor is definition of the best solution which can be delivered to the client with critical deadlines and highest quality. My main skills are related to Contact Centers with omni channel (text and voice) and Ai capabilities(ASR, TTS) and common product voice and UC development. What I’m working with : -Avaya Aura Communication Manager -Avaya Aura Enablement Services -Avaya Aura Proactive Outreach Manager -Avaya Aura Experience Portal -Avaya Breeze -Avaya Workspaces -Avaya Oceana -WebRTC Snap-in's -Avaya Development tools like Orchestration Designer , Java API's , SDK's , JavaScript libraries

Technolgy Stack : Kamailio, Asterisk , Java ,Spring Boot , MySQL, JavaScript , JsSIP, WebRTC , WebSocket , Docker, Tomcat ,PJSIP, Node.js, Socket.io

• Architect, Position, Design, Develop and Deploy enterprise solutions which include components across the Artificial Intelligence spectrum such as Chatbots, Virtual Assistants, Machine Learning, and Cognitive Services • Responsible for Contact Centre platform migration , deployment and modernization interoperate with third party vendors and internal IT departments for better service operation • CRM key fractures and services improvement include backend and frontend • Internal web services design and implementation • Dev Team managment using Scrum and Kanban methodologies • IT infrustructure planning, budget planning

• VXML,CCXML application development for Contact Center inbound and outbound channels • Avaya Experience Portal and another Avaya solutions administration • Open Source Asterisk VoIP services implementation and design of architecture • Java/Web and enterprise applications development • CRM agent screen web interface design, and development • Apache Tomcat deployment and management • Engineers team management • Linux and Windows servers installation administration and troubleshooting

• Develop automated IVR (Interactive Voice Response) Java applications for the Avaya contact center. • Design and integration of IVR self-services. • Develop web applications using JSP,HTML front-end technologies. • Web services (SOAP, XML) development. • Staff management. • Project Managemen