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Male
Moscow, willing to relocate, prepared for business trips
Account manager/Customer Success
Specializations:
- Sales manager, account manager
- Partner manager
Employment type: full time, part time, project work/one-time assignment
Work experience 21 year
November 2024 — currently
1 year 6 months
USA
Financial Sector... Show more
Credit repair manager
- Document management: collection and preparation of required documents.
- Control of task execution: monitor schedules and timely implementation of client projects.
- Coordination with internal departments to resolve current issues.
- Work with clients' credit history: improving and adjusting data.
- Interaction with US banks and bureaus to promptly resolve client requests.
- Maintaining records of completed tasks.
- Support of current issues and search for optimal solutions.
April 2021 — November 2024
3 years 8 months
Perfect money
Switzerland
Support Manager
- New high-risk (Forex, betting, gambling, crypto) B2B customers onboarding and verification
- Support existing B2B customers on all aspects of their current business on the platform
- Reports providing
May 2017 — May 2022
5 years 1 month
Cryptocurrency mining factory
Founder&Expert
- General strategic development & planning
- Hardware purchase, build to GPU-based mining farms, maintenance
- Software setup, configuration, update, debugging, troubleshooting
- Buy/sell operations on cryptocurrency exchanges
- Taking part in meetups and events regarding crypto industry
March 2021 — September 2021
7 months
Moscow, emirex.com
Financial Sector... Show more
Account manager (B2B Customer success unit)
- Facilitate all B2B clients interactions with the company and increase customer retention by delivering high-end and customer-oriented services
- Assist startups to create and fill in landing pages with the most relevant and useful information for potential investors
- Guide customers all along the way of their Initial Exchange
Offering/ secondary listing/ liquidity support and tailor solutions for their needs
- Processing KYC requests
- Control and en-reach co-marketing and PR activities execution, analyze conversions of the attracted visitors, determine and test strong hypotheses to increase users’ engagement into trading/IEO contribution
- Run airdrops and referral programs
March 2020 — March 2021
1 year 1 month
Russia, Latoken.com
IT, System Integration, Internet... Show more
Account manager (B2B Customer success unit)
- Facilitate all B2B clients interactions with the company and increase customer retention by delivering high-end and customer-oriented services
- Assist startups to create and fill in landing pages with the most relevant and useful information for potential investors
- Guide customers all along the way of their Initial Exchange
Offering/ secondary listing/ liquidity support and tailor solutions for their needs
- Control and en-reach co-marketing and PR activities execution, analyze conversions of the attracted visitors, determine and test strong hypotheses to increase users’ engagement into trading/IEO contribution
- Run airdrops and referral programs
August 2018 — March 2020
1 year 8 months
Bitseven Cryptocurrency trading platform
Moscow, Bitseven.com
Customer support manager
Customer support on a high-margin cryptocurrency trading platform
Technical and general customer support
Analysing and executing customer trading and non-trading orders
Respond customers requests
Help customers in counting trade values (fees, leverage, loss-cut value, etc)
Solving trade issues
Daily performance report
April 2018 — July 2018
4 months
FIFA IT Solutions
Saint Petersburg
IT, System Integration, Internet... Show more
Service Delivery Manager
- Monitoring and coordination activities to ensure all Venue Locations including the FIFA offices, stadium locations, venue and VIP hotels, airports, etc. have the necessary IT Infrastructure in place
- Working through the LOC Venue Technology Manager (VTM) to interface with all necessary individuals and companies required to implement IT infrastructure to meet the FIFA requirements
- Monitoring the implementation of all of the physical spaces that will have IT equipment deployed
- Support of LOC VTM and management offices to facilitate the communication with the FIFA IT management team on all operational decisions to be made during the deployment, event and de-installation periods
- Support of the delivery of all FIFA requirements within the Venue City locations during Event periods to ensure the timely readiness
- Monitoring and tracking issues and risks to ensure that they are resolved
- Responsible for making sure of the proper tracking all of the IT assets provided to the venue. This includes accepting deliveries, tracking inventory, securing the assets, returning the assets, etc.
- Responsible for assessing the effectiveness of the IT Helpdesk function and volunteer resources supporting this activity.
July 2016 — August 2017
1 year 2 months
Saturn Business Systems, USA, California
USA, www.saturnb2b.com
Low power technician
-IT hardware in-rack installation/removing
-Power-, data-, fiber-cabling
-Power supply deliver with invertors
-Troubleshooting on-site equipment and cables
-Power- and data- cable producing (termination, connectors, fuses deliver)
-DC power deliver at data-centers and office laboratory
-DC power planning paperwork creature
-Prepare racks for shipping on-site
All above mostly are subcontractor`s labors for Verizon mobile company
November 2007 — January 2016
8 years 3 months
TransTelecom company
Projects manager
-Coordination of deliver client`s service according to order
-Order management
-Technical and financial solutions development
-Subcontractors and partners coordination
-Projects` paperwork collecting
February 2007 — October 2007
9 months
Arktel company
Last-mile expert
- Evaluation of technical and financial resources for network development
- Subcontractors work coordination
- Accept and control project and financial documents from contractors
- Next month-budget forecast
August 2004 — February 2006
1 year 7 months
Huawei Technologies
Technical support engineer Optical network department
-Project implementaion and support in a role of project manager or supervisor
-SDH networks build and support
-Site-survey on new sites
-Supervision on hardware installation
-Network deployment and expansion
-Software configuration
-Troubleshooting
-Customer on-site training
-Project paperwork collecting
January 2004 — July 2004
7 months
Infolada-telecom company
Engineer
-Optical networks build and expansion
-Measurements on optical cables
-Fiber-optic splicing and terminating
-Paperwork collecting
Skills
Skill proficiency levels
Driving experience
Own car
Driver's license category BAbout me
Windows, MacOS, MS Office, amoCRM, HubSpot, Redmine, JIRA, Slack, ZOOM, Zendesk, Coda, Basecamp, Yandex стэк
English - Advanced
Telecom/IT background
Cryptocurrency enthusiast
Driver license, car
Higher education
2011
Higher education
Financial management, Finance and Credit
2004
Higher education
Telecom, Fiber-optics technologies engineer
Languages
Professional development, courses
2017
Quality assurance
http://alex.academy/qa/, Quality assurance engineer
2008
Stock market classes
Finam investments, Certificate
2004
SDH networks and hardware training
Huawei Technologies, Certificate
Tests, examinations
2007
TOEFL (Test of English as a Foreign Language)
ETS
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter
