Global US and Canada virtual assistant of multiple virtual platforms for Amgen’s products. Executed project management activities including KPI tracking and customer engagement analysis. Assisted in development of specific digital platforms. Supported continuous improvement of operating systems and platforms’ functionality. Reviewed virtual assistant transcripts and reports. Reviewed daily transcripts for doctor’s and patients’ requests requiring escalation to the Amgen call center and submitting those requests according to Amgen’s reporting procedures and regulatory requirements. Performed cases follow-up procedures and metrics. Provided clinical information support and analysis. Reviewed data and updated systems according to the necessary data reconciliation requirements. Assisted Digital Health department team with ongoing tasks and processes.

Medication Therapy Management, patient centered therapy management pharmacist

Responsibilities include to review, interpret and process physician orders, check for therapeutic incompatibilities and monitor drug therapies, organize and direct technicians' workflow, verify order entries and charges, counsel patients on prescription and over the counter medications, maintain records for controlled substances, remove outdated and damaged drugs from the pharmacy inventory

My responsibilities included to review, interpret and process physician orders, checking for therapeutic incompatibilities and monitoring drug therapies, organizing and directing technicians' workflow, verifying order entries and charges, counseling patients on prescription and over the counter medications, maintaining records for controlled substances, removing outdated and damaged drugs from the pharmacy inventory, conducting MTMs by using MTM Outcomes software, compounding individualized medications.

Interpreted during meetings and trainings, translated documentation and necessary paperwork, served as negotiator and liaison service personnel.