. Presentation and positioning of the brand within the channel . Supporting the pharmacy channel to increase sales and sell-out . Prospecting and evaluation of incoming leads via CRM , phone calls, emails etc . Constantly improving and adapting communication campaigns to increase stakeholder interest. . Following industry best practices for deliverability and compliance . Attend to customers by responding to their demands (queries, resolving incidents, orders, campaigns etc.) as well as to support them as a liaison between the customer and Company

• B2C Partnerships, Flash sales and Groupon deals. • Search new sales opportunities through active networking and personal/strategic emails, phone calls and social messages. • Open new markets with significant sales results (+14 countries) • Product onboarding and supporting our partners through the end-to-end journey to drive user success. • Ensure smooth and timely follow-up on sales leads • Manage in-person sales meetings with decision-makers to close some of your largest deals.

· Product expertise · Brand animation and promotions · Delivery and order replacement process · Manage quality issues · Payment operations · Return and rejections processes . Logistic follow-up . Benchmark CX solutions · Develop and integrate client retention strategies

• Technical Support and Ticket Solving. • Set up retention strategies and execution (Zuora, PayPro). • Identify and track the KPI's and NPS. • Set a clear mission and deply strategies focuesed on that mission. • Manage and prioritize of the customer demands and bring quick solutions. • Escalate issues to all the stakeholders accordingly. • Cross-team collaboration to help diagnose and resolve software and payment issues • Following up on customers quieries. • Analyse statistics and colmpile weekly/monthly reports. • Participate in recruitment process and onboarding new team members. • EN-RU-ES content translations. • Content sincronization. • Help improve support strategies. • Report software improvement opportunities to Product Management Working with Zendesk / Zuora / RevenueCat / Cartio / Braze / Jira

-HR management, personnel, payroll/vacations administration activities involving responsibility for the interpretation and application of rules, laws and policies inside the company -Job audits and other activities to identify duties and responsibilities assigned to employees; developed job descriptions, job specifications, organization charts and other materials to describe positions and duties performed by employees; -Prepared recommendations or requests for salary changes; determined salary changes authorized for specific actions, such as appointments, promotions, transfers, demotions and reinstatements. -Collected and analyzed data on personnel selection procedures and methods, based on established psychometric techniques; - Performed centralized or agency recruiting activities; prepared recruiting announcements or other information concerning job vacancies; pre-interviewed applicants and evaluated application forms; • Maintained a system of employee personnel records.

Oral and written translations at meetings and conferences (large auditories up to 350 people), business negotiations, before the court and are on the stage alongside when the latter face the media. Translations in various sectors: scientific, technical, commercial, engineering, medical, legal, floral, educational, etc

• Managed the day to day running of the CEO • Organized and scheduled meetings including Board and Committee meetings; managed the office and office services; • Managed incoming invoices and supplier relationships and developed office service opportunities.

Engineering translations in AutoCad Legal translations (Employee contracts, business negotiations, presentations).