Following sub-practices were established: - Industrial IoT (MindSphere, FIWARE) - Customer engagement (SalesForce.com) - BI/AI (Qlik, invoice processing) - ITSM (ServiceNow) - RPA (UI Path) - Business plans, partnership with vendors, customer relations New products to portfolio: - ITSM (Simpleone) - solution comparison, vendor partnership, staff training, marketing/sales materials Practice operation control: - Business development (portfolio, event participation, customer presentations etc.) - Business planning and P&L control - People hiring and training; utilization control - Communications with vendors - Communications with global, marketing, sales and delivery teams Implemented projects and developed solutions: - Machine monitoring and OEE application based on IoT platform - Connected vessel solution based on IoT platform and edge servers - Vibration monitoring application based on IoT platform - SalesForce.com: architecture audit, development and integration - Invoice processing solution based on OCR and RPA Future direction development: - Predictive solutions - NLP (summarization, entity extraction etc.) - Voice chatbots - Edge analytics

It is experimental and learning project. Tools and technologies: Joomla! CMS, embedded Youtube and Twitter video, embedded Yandex.Maps, Yandex.Webmaster, Yandex.Metrika, Google AdSense, Google Analytics, social buttons, usage of Youtube API and Twitter API.

* Development of IoT-solution "Smart wagon" * Development of IoT-solution "Smart locomotive" * Creation of product concept (Lean Canvas), market map, search for innovators, problem interviews, solution design, solution interview, pilot project * Meetings with potential customers, hardware and software developers, research institutes, star-ups, participation in industry conferences and exhibitions * Platform comparison and selection, devices selection, case studies preparation * Technologies: accelerometer data processing, data processing with Machine Learning, GLONASS/GPS (NMEA 0183), geo-location with improved accuracy (DGNSS, RTK, SBAS, SDKM). * Big Data predictive analytics project management: > Stakeholders relations management > Project plan and control, resources utilization optimization > Data preparation (about 10T) and optimization * Video analytics - locomotive and freight wagon detection and counting > Preparation of demonstration video (dataset labeling, training a neural network model, video assembly). Presntation for customers. > Tools: OpenCV, IBM PowerAI Vision * Additionally “Utilities monitoring” project management: > Platform selection (comparison of own development or MS IoT Hub) and solution architecture design. > Fuel level monitoring, fuel movement monitoring, electric power generation (Diesel generator) monitoring and heat-only boiler station monitoring > Project plan creation and control, communications with customer, product owners, SW developers, sensors and devices manufacturers, installation team and MVNO department > Result: 2 villages were equipped with fuel level sensors, hour meters, flowmeters, electric power meters, fuel truck monitoring, data are collected to web monitoring system and special reports are created.

Technical assistance for customers with cloud solutions: Disaster Recovery as a Service (DRaaS) and Backup as a Service (BAAS). - solution health monitoring - incident management - review and improvement of cloud solution parts - customer solution upgrade - preparation of solutions for customer's Business Applications (MS Exchange DAG, OpenVPN etc.) - preparation of feature requests and custom builds - DRaaS on FalconStor and Acronis Backup Advanced backup platforms - BaaS - Acronis Backup Cloud - customers in US and Mideast - tools and technologies: Jira, Confluence, Salesforce, Visio, FalconStor, Acronis Backup Advanced, Acronis Backup Cloud, Acronis Storage Gateway, Acronis Storage 2.0, Linux, SSH, RDP, OpenVPN, VMWare, MS Exchange DAG, VSS SQL

- The system was deployed in several banks (Russia and Kazakhstan) and a government organisation - Demonstration of Telecom Expenses Management (TEM) product - Pre-sales actions including RFP preparation - Project management (project plan and scope, communications, multi-site teams) - Systems integration ++ Avaya and Cisco CDRs ++ HR DBs or MS Active Directory ++ Mobile Providers detailed records - Customization of SQL scripts - Problem solving - Technical support

Management of software development team * 17 - 25 employees (besacaly remotely) * finding new oportunities for business **** * projects volume was increased 1,5 times * the team became profitable * key application for world market was released (first among competitors) * additional financing was found for "question mark" project * new directions were started Connected TV and Touchscreen applications for Plasma displays ***** Software products and technologies******* * Linux/Mac OS X Interactive software for Whiteboard (Panaboard) – 3 versions were released * Linux and Mac OS X drivers for interactive Whiteboard (Panaboard) – several versions were released * Connected TV applications (VKontakte app – 2 versions; several concepts were created, including internet shop and baby monitor apps) * TV-conference integration software for interactive plasma displays – 2 versions were released * and others for CCTV (face recognition and motion detection), PBX, PDP, Smart Meters, MS Kinect etc.

Head of PBX technical support section - Creation and development of PBX (Private Branch eXchange – office telephony system) technical support section - 5 employees in Russia, 1 in Ukraine, 1 in Kazakhstan - Technical support, training, field tests, compatibility tests - Creation and development of PBX Installers training system. 5 courses (including remote and self-training courses). - Start of Authorized Training Center project - Participation in creation of VoIP equipment test procedure (H323 и SIP) - Solution for SORM problem (idea and specification) - Building relationship with 3rd party CTI-developers - Participation in creation of specifications for specific Russian requests (32-party audio conference, IP-testing tool etc.) - Collection of dealers request for new PBX functions and transmitting to PBX developers. Participation in PBX new functions strategy design

- Replies on dealers’ queries, technical problems solving, relationship with PBX developers, control and solving of PBX equipment quality issues - Technical support for Authorized Repair Center - Collection of dealers request for new PBX functions and transmitting to PBX developers. - Creation and development of Panasonic PBX Regional Technical Centers (RTC) - Creation and development of technical support system of Authorized PBX Installers (120 in 2001, more then 1300 in 2007) - Idea of sample CTI-application creation (task and specification). Compatibly tests with hotel PMS application (Edelweiss by Reksoft) - Organization and creation of ISDN course for PBX installers. Result – rapid growth of ISDN interface cards sales. - Participation in development (specification and pre-development field tests) of “Russian Caller ID - AON” for Panasonic consumer DECT

- Sales of Panasonic, LG, Siemens, Samsung PBX - Launching of LG and Samsung PBX as new products for company - Technical support for PBX installers regarding LG and Samsung PBXs. Contacts with LG developers.